Technical Training Specialist

THE TEAM YOU WILL BE JOINING

• Join the technical training organization of a large, established energy and utilities company supporting enterprise-wide technical training, progression, and continuing education programs.
• Work closely with training leadership, instructors, LMS Administrators, internal stakeholders, and other training organizations to support the successful execution of training initiatives.
• Serve as a key Learning Management System subject matter expert and super user, helping ensure training programs are configured, maintained, tracked, and delivered accurately.
• Partner with stakeholders across the organization to improve how LMS tools, processes, reporting, and documentation are used to support employee development and compliance requirements.
• These positions will provide dedicated LMS expertise to a training organization responsible for supporting a large and complex employee population.

LOCATION

• Charlotte, NC or Raleigh, NC
• Office-based position with no field work, physical labor, PPE, or driving requirements.

What They Offer You

• Opportunity to serve as an LMS super user and subject matter expert within a large enterprise training organization.
• Significant hands-on ownership of Cornerstone LMS administration, configuration, maintenance, validation, troubleshooting, and reporting.
• Exposure to enterprise-wide technical training, employee progression, and continuing education programs.
• Opportunity to partner with training leaders and internal stakeholders to improve LMS processes, workflows, documentation, and overall system utilization.
• Ability to build custom reporting and analytics that help the organization evaluate training completion, effectiveness, test results, and participant feedback.
• Long-term contract opportunities with assignments ranging from one to two years.

WHY THIS ROLE IS IMPORTANT

• The Learning Management System is critical to the successful delivery and tracking of technical training, progression, and continuing education programs across the organization.
• You will serve as the LMS super user, providing the technical knowledge needed to keep training programs running accurately and consistently.
• Own ongoing LMS configuration changes, validation activities, maintenance tasks, quality assurance testing, and advanced troubleshooting.
• Provide guidance to LMS Administrators and internal stakeholders on system functionality, permissions, processes, and best practices.
• Help ensure LMS changes and application implementations are thoroughly tested before and after deployment.
• Develop and maintain documentation that creates consistency around LMS administration and supports future system changes.
• Build custom reports and analytics around completion rates, assessment results, participant feedback, and overall course effectiveness.
• Identify opportunities to improve workflows and recommend system or process solutions based on the needs of training teams and LMS users.
• Support SharePoint sites, internal training portals, and additional programs that help instructors and internal customers access critical training information.

THE BACKGROUND THAT FITS

• 5+ years of relevant professional experience or equivalent job-related experience.
• Associate's degree or higher.
• Hands-on experience using a Learning Management System in an administrative capacity.
• Demonstrated Cornerstone LMS experience with the ability to configure, maintain, validate, troubleshoot, and support LMS functionality.
• Experience serving as an LMS Administrator, LMS super user, LMS Analyst, Training Systems Specialist, or similar role.
• Experience performing LMS testing and quality assurance related to system enhancements, configuration changes, or application implementations.
• Ability to understand user needs, analyze issues, organize requirements, and recommend effective system or process solutions.
• Experience creating custom LMS reports and analytics to track areas such as training completion, assessment results, participation, and course effectiveness.
• Strong organizational and project management skills with the ability to manage multiple complex priorities and changing deliverables.
• Strong written and verbal communication skills with the ability to provide guidance and technical support to stakeholders at different levels of the organization.
• Strong customer-service mindset and ability to work collaboratively within a team environment.
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
• Self-directed with strong attention to detail and the ability to take ownership of assigned responsibilities.
• Experience with SharePoint and internal training or content portals is beneficial.
• Experience with e-learning tools such as Articulate 360, Camtasia, Adobe Photoshop, or similar platforms is preferred.
• Experience with e-learning design and development methodologies is preferred.
• Experience facilitating workshops, training sessions, or small-to-medium group discussions is a plus.

Open