Technical Underwriter - Renewals

Are you an experienced home insurance underwriter who enjoys working through complex risks and making sound underwriting decisions? At Sure Insurance, we’re looking for a Renewal Technical Underwriter to support our Direct and Broker portfolios and provide technical expertise across our frontline teams.

About Us

Sure Insurance and Castle Insurance are part of the same group, working together to deliver simple, fair and transparent insurance solutions for customers and broker partners.

Sure Insurance is on a mission to bring the fair back to insurance. We put people at the centre of what we do, with a focus on doing what’s right, keeping things simple and continuously improving how we operate. At the heart of our business is understanding and pricing risk effectively, while delivering clear and fair outcomes for our customers and partners.

Castle Insurance, launched in 2025, is our broker-exclusive brand, providing Home & Contents insurance across Accidental Damage, Defined Events and Residential Landlord products. Originally underwritten by QBE, and soon to be Canopius, it has quickly grown to become a major market participant with strong growth prospects.

Sure is currently 70% owned by the Steadfast Group.

About the Role

This role is responsible for the review and referral of renewals across our Direct and Broker portfolios. You’ll assess risks, determine appropriate renewal outcomes and work closely with Risk & Compliance, Pricing and Claims to ensure decisions are consistent, well considered and within our underwriting framework.

You’ll also provide technical guidance to our frontline teams and brokers, helping build underwriting capability and ensuring teams have the support they need to make confident decisions.

Key Responsibilities

• Review and assess renewal risks across Direct and Broker portfolios
• Determine acceptance, referral or decline outcomes
• Manage renewal reviews, including claims and maintenance issues
• Communicate with brokers regarding renewal outcomes and follow-ups
• Provide technical underwriting support and guidance to frontline teams
• Work with Risk & Compliance, Pricing and Claims on complex risk and claims matters
• Support the review and development of PDS and underwriting guidelines
• Assist with training and upskilling staff
• Identify opportunities to improve processes, workflow and service delivery
• Ensure renewals and referrals are managed within required timeframes and compliance requirements

About You

• 5+ years’ experience in Home Insurance underwriting
• Tier 2 Insurance qualification or equivalent
• Strong understanding of Home & Contents insurance and underwriting principles
• Sound knowledge of underwriting guidelines, PDSs and relevant legislation
• Understanding of the General Insurance Code of Practice and compliance requirements
• Strong risk assessment and decision-making skills
• Excellent communication and stakeholder management skills
• Collaborative approach with the confidence to provide technical guidance
• Practical, customer-focused approach with good commercial judgement
• Commitment to continuous improvement and maintaining strong technical knowledge

Why Join Us?

• Be part of a values-driven organisation that genuinely puts people first
• Work in a role where your technical expertise has a real impact
• Join a collaborative team with a strong focus on continuous improvement
• Help build underwriting capability across the business
• Be part of a business that is challenging the traditional insurance model