Technical Voice Process

Roles and Responsibilities :

• Handle inbound calls from international clients, providing excellent customer service and resolving their queries efficiently.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.

Job Requirements :

• 0-1 year of experience in BPO customer service or similar industry.
• Proficiency in handling inbound calls, including technical voice processes (US Voice Process).
• Strong communication skills with ability to work effectively in a fast-paced environment.
• Basic computer knowledge with proficiency in MS Office applications.