Technical Writer & Content Lead

Worldscape is a cutting-edge platform designed to unify distributed data, sensors, and intelligent agents across cloud, on-prem, and edge environments. By combining geospatial intelligence, physics-based 3D simulation, and reward-driven AI, Worldscape enables organizations to build immersive digital twins for predictive modeling, scenario planning, and adaptive decision-making. With a zero-trust security framework, seamless integration with legacy systems, and robust developer tools, Worldscape empowers rapid deployment of agentic applications that drive resilience and efficiency in sectors like logistics, telecom, defense, and infrastructure.

As the Technical Writer & Content Lead, you will be responsible for translating complex technical concepts into clear, compelling, and actionable content. You will work closely with Product Managers, Engineers, Solution Architects, Customer Success teams, and Executive Leadership to create world-class documentation and content that drives customer adoption and supports business growth.

This role combines technical writing, customer education, documentation strategy, content creation, and marketing communications.

Responsibilities: Product Documentation

• Own and maintain customer-facing product documentation
• Create user guides, administration manuals, deployment guides, API documentation, release notes, and knowledge base articles
• Build structured documentation for platform capabilities, workflows, analytics modules, simulation tools, and AI agents
• Develop onboarding content that accelerates customer adoption
• Establish documentation standards, templates, and style guides

Customer Enablement

• Create training materials, tutorials, videos, walkthroughs, and quick-start guides
• Develop customer-facing implementation and operational playbooks
• Partner with Customer Success teams to address common support questions through documentation improvements
• Create executive-level adoption guides and business value narratives

Content Marketing & Thought Leadership

• Write blogs, articles, case studies, white papers, solution briefs, and product announcements
• Collaborate with leadership to publish thought leadership content on AI, modeling and simulation, optimization, supply chain, defense technology, and decision intelligence
• Support launch campaigns for new products and capabilities
• Develop content for conferences, webinars, customer events, and trade shows

Cross-Functional Collaboration

• Work closely with Product Management and Engineering to understand product capabilities and roadmap priorities
• Interview subject matter experts and convert technical discussions into customer-friendly content
• Participate in product reviews and release planning activities
• Ensure documentation remains synchronized with product releases

Knowledge Management

• Build and manage internal and external knowledge repositories
• Define documentation workflows and publishing processes
• Measure content effectiveness using usage analytics and customer feedback

Required Qualifications:

• 5+ years of experience in technical writing, content development, product documentation, or related roles
• Exceptional written and verbal communication skills
• Experience creating software, SaaS, platform, cloud, AI, or technical product documentation
• Ability to quickly learn complex technical domains and explain them clearly
• Experience working directly with engineering and product teams
• Strong attention to detail and commitment to quality

Preferred Qualifications:

• Experience documenting APIs, SDKs, cloud platforms, or software products

• Familiarity with AI, machine learning, analytics, simulation, or enterprise software platforms

• Experience with documentation platforms such as:

• Confluence

• GitBook

• ReadMe

• Notion

• SharePoint

• Markdown-based documentation systems

• Experience with content management systems and SEO best practices

• Experience supporting government, defense, aerospace, logistics, or enterprise customers

Ideal Candidate: You are equally comfortable writing:

• An API integration guide for engineers
• A deployment guide for administrators
• A customer onboarding playbook
• A blog post explaining AI-driven decision making
• An executive briefing for senior leaders

You enjoy turning complexity into clarity and are excited about building content that directly influences customer success, product adoption, and company growth.

Why Worldscape? There is nothing more important to Worldscape than our culture. It is the fundamental means by which we will succeed as an organization. Talent, ability, drive, experience, knowledge cannot be maximized without first embracing the culture we espouse and will live every single day.  Worldscape offers great benefits, opportunities for continued growth, and the ability to directly affect change in our organization and be part of a high-growth startup at a pivotal stage.

What we offer:

• Competitive salary and meaningful equity
• Attractive benefits package
• Flexible time off policy
• Medical, Dental and Vision insurance
• HSA health insurance options
• 401k plan
• Basic and Voluntary Life Insurance
• Fast paced environment with flexibility and ownership

Worldscape is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Employment is contingent upon successful completion of a background check. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role may be eligible for performance-based bonuses and equity awards.