Technical Writer

Role: You will be responsible for creating, maintaining, and updating all technical and operational documents as well as maintaining the Knowledge base, ensuring clarity, consistency, and accessibility for internal teams and end-users. You'll work closely with product managers, developers, customer success teams to deliver accurate and user-friendly content.

Responsibilities:
Develop and maintain clear, concise, and accurate documentation, including:
Helpdesk articles and self-serve knowledge base
Product FAQs and How-to Guides
Internal SOPs and process documents
Collaborate with product and tech teams to understand features and document them for end-users and internal use.
Own the structure and version control of documentation repositories (e.g., Google Drive, Notion, Confluence, or similar platforms).
Regularly audit and update existing documents to reflect product updates or policy changes.
Coordinate with customer support to identify common queries and proactively build help content.
Ensure consistency in tone, format, and terminology across all written materials.

Qualifications and Skills:
Bachelors degree in English, Journalism, Computer Science, or related field.
24 years of experience as a Technical Writer, preferably in a SaaS or tech environment.
Strong command over written English, with the ability to simplify complex technical concepts.
Familiarity with tools like Zendesk, Notion, Confluence, Google Workspace, or similar platforms.
Basic understanding of SaaS products and B2B workflows is a plus.
Experience maintaining documentation version control and structured formatting.

Good to Have
Exposure to UI/UX writing or microcopy.
Ability to create visual content such as flowcharts or process diagrams.
SEO understanding for help articles.

What Youll Get
Opportunity to work closely with cross-functional teams in a high-growth startup.
Ownership of documentation processes with autonomy to improve knowledge flows.
Fast-paced and collaborative work culture.