Technical Writer

Role & responsibilities

Responsibilities

• Take ownership of writing deliverables, ensuring accuracy and adherence to best practices as outlined by the Technical Writing team
• Follow and apply the style guide to all documentation
• Complete assigned work in a timely manner and provide regular updates on progress
• Seek and apply feedback to improve documentation quality
• Prioritize tasks effectively and participate in team meetings
• Demonstrate a positive attitude when working through challenges
• Forge positive relationships within the team and across departments
• In collaboration with the Taxonomy group, manage and improve Confluence organization and architecture, including tagging/labeling and architecture
• Maintain pages in Technology and other designated spaces
• Ensure Confluence spaces are regularly archived with tools or manual processes
• Work closely with Taxonomy and Enterprise Services to optimize search and platform usage

What we are looking for:

• Strong command of written English, with the ability to write elegant, readable prose free of grammatical and spelling errors
• Ability to distill complex technical information into clear, accessible instructions
• Proficiency in proofreading and editing
• Candidates must demonstrate current understanding of AI advancements through measurable AI education and upskilling (such as certifications, coursework, or active participation in AI communities)
• Awareness of ethical and legal considerations in AI, including bias, fairness, transparency, and compliance with data privacy regulations
• Background in Information Architecture or library science
• Some familiarity with proofers marks and style guides
• Python or other coding experience with VS Code
• Familiarity with Markdown documentation and static site generators, HTML or XML
• Previous experience with AI-assisted search/authoring, tagging strategies, and SEO