Technical Writer

About the role

Technical Writer role at Junior level focused on creating and managing technical documentation for IT infrastructure, systems, and APIs. The position involves developing comprehensive documentation including Standard Operating Procedures (SOP), High-Level Design (HLD), Low-Level Design (LLD), Disaster Recovery Plan (DRP), and Network/Architecture Topology, while ensuring compliance with IT service management frameworks and security standards.

Key responsibilities

• Develop, update, and manage technical infrastructure documentation including SOP, HLD, LLD, DRP, and Network/Architecture Topology
• Create API integration documentation, server/cloud configuration guides, and release notes for infrastructure system updates
• Collaborate closely with Cloud/Network Engineers, DevOps, System Administrators, and Security Specialists to gather accurate technical information
• Ensure all documentation complies with ITIL framework, ISO 27001 security standards, and internal Telkom Group regulations
• Manage internal documentation repositories (Confluence, Git, Notion) for accessibility and discoverability
• Develop operational guides including Troubleshooting Guides and Runbooks for L1/L2 IT Support and field operations teams

About you

• S1 degree in Computer Science, Information Systems, Information Technology Engineering, Telecommunications Engineering, or related field
• Maximum 3 years experience as a Technical Writer specifically in IT/Telecommunications/Software Engineering
• Understanding of Infrastructure as Code fundamentals (Terraform, Ansible) and CI/CD Pipeline
• Knowledge of ISO 27001 standards and ITIL Framework
• Proficiency with Documentation Tools: Confluence, Notion, MS Office, Google Workspace
• Proficiency with Diagramming Tools: Draw.io, Lucidchart, Visio
• Experience with Version Control and API tools: Git/GitHub/GitLab, Postman, Swagger
• Excellent Indonesian language capability for formal documentation
• Fluent technical English (reading and writing)
• Ability to translate complex technical concepts into concise and easily understood explanations