Technical Writer

**candidates must already be living in the Netherlands**

As a Technical Writer – AI Knowledge & Content, you create and maintain product knowledge that is used every day by thousands of Exact customers. Your work helps customers quickly and independently find answers to their questions. You translate complex software functionality into clear, reliable and well-structured content that is made available through a variety of channels.

Your content serves as the primary knowledge source for our Support Agent, which uses this information to provide answers to customer questions. You will also create content for release notes, emails and in-product messaging.

And where is your career heading? That’s up to you. The career opportunities are unprecedented. 2,050 enterprising colleagues have already paved the way. Are you on board?

This = the job you are looking for

As a Technical Writer – AI Knowledge & Content within the Customer Success department, you have a passion for creating clear, reliable and well-structured product knowledge. In this role, your focus will be on our SaaS product Exact Online and Accountancy customers. You will create English content across a range of channels, including content that is used by our Support Agent, release notes, emails and in-product messaging.

You write, structure, analyse and continuously improve content based on customer questions, user behaviour, feedback and data. You not only focus on what customers need, but also ensure that content is organised logically and consistently so that our Support Agent can effectively use it as a source of information. And that's not all. We can rely on you as a Technical writer – AI knowledge and content to:

• Translate complex software functionality into clear, understandable and reusable content.
• Ensure that product information is accurate, complete, up to date and consistent.
• Collaborate with product experts to document complex functionality in a clear and customer-focused way.
• Analyse customer questions, search behaviour, feedback and usage data to continuously improve content, addressing customer needs.
• Structure content so customers can easily find information and so the Support Agent can use it optimally as a knowledge source.
• Review and improve AI-generated responses for accuracy, completeness, tone of voice and usability.
• Experiment with new content formats, knowledge structures and ways of working.

This = your team

Our team is a close-knit group of Product Owners, Technical Writers and Translators. We are passionate about creating high-quality content that enables our customers to get the most out of Exact software. Over the past ten years, we have created a vast amount of content and gained valuable insights into what works and what doesn't. That's why we continuously explore the best ways to create, structure and deliver product knowledge and help to our customers. Your content will serve as the primary knowledge source for our Support Agent, which uses this information to answer customer questions. You will also create content for release notes, emails and in-product messaging.

We are known for our customer focus, creativity and collaborative mindset. Asking for help when needed and offering help whenever possible is part of our DNA. We use Scrum to plan and prioritise our work. Our source language is English, and our translators localises content into Dutch, Flemish, French and German.

This = what you get

• At Exact, we work hard. And there is something in return. The balance between work and relaxation is very important to us. So you can work up a sweat in our own gym or take a break at the coffee bar. Empty your head and then tackle your daily tasks with renewed energy. And, of course, that's not all. As a Technical writer – AI knowledge and content, based on 40 hours per week, you can also count on:
• A gross yearly salary in the range of € 41.000 to €55.000, including a holiday allowance of 8% and a thirteenth-month bonus
• A good, modern pension scheme;
• 27 vacation days;
• Loyalty days where you accrue one loyalty day per year at Exact (meaning that for each full year of employment, you receive one extra day off with a maximum of 5 extra days);
• 3 Giving Back days, which you can spend on a charity of your choice;
• An organization that gives you the space to realize your ambitions and to achieve these ambitions, lots of training and coaching to help you develop personally and professionally.
• Working in a company going through fast growth
• An innovative and international work environment

This=what you bring

With us, you can be yourself, and we would love to discover what sets you apart. For the position of Technical writer – AI knowledge and content, you have to be proficient in English. And preferably you have experience with tools such as MadCap, CMS platforms or similar content management solutions. What’s more, you bring:

• The ability to translate complex software concepts into clear, concise and customer-focused explanations.
• Experience writing, maintaining and structuring product documentation or similar content.
• A genuine interest in AI, chatbots, knowledge management and emerging approaches to customer support.
• An understanding of how well-structured content contributes to more effective AI-powered assistance.
• A data-driven mindset, with the ability to use insights such as search behaviour, feedback and metrics to improve content.