Technical Writer

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The main purpose of the technical writer is to create automotive technical documentations and technical service bulletins.

As a Technical Writer, you will be expected to succeed at the following tasks:

Candidate Responsibilities:

• Improve processes to enable technical documentation and complex technical information across all products and repair procedures, HMA engineers and dealers.
• Write technical documentation and Technical Service Bulletins (“TSB”).
• Track TSB progress from initial draft, HMA approval and issuance to dealers.
• Analyse and maintain TSB documents for content, style, and format standards.
• Manage TSB updates, revisions and variety of media forms that include images and graphs for ease of understanding.
• Perform TSB procedure to validate usability test and accuracy.
• Review historical TSB database and generate any Hyundai/Genesis TSBs when applicable.

Qualifications

• High School graduate
• Preferred bachelor’s degree
• Automotive technical knowledge is highly desirable
• Proven experience working in a technical writing position
• Excellent written and verbal communication skills
• Proficient in Word, Excel, PowerPoint and Adobe programs
• Strong attention to detail
• Strong analytical/problem solving ability
• Able to write in explanatory and procedural styles for multiple audiences
• Skilled at prioritization and multi-tasking

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.