Technical Writer

Job highlights

• Bachelor s degree in relevant technical field . 3-8 years industry experience as an effective technical writer .
• . CTC: As per industry standards . 01 Preferred requirements .
• Enjoy working as part of a team in a collaborative environment . 02 Minimum requirements .
• Strong experience owning an end-to-end documentation creation process .

A proven track record of helping us expand our digital footprint and driving more value to our products and clients through their content.

• Develop comprehensive documentation that meets organizational standards

• General ability to write clearly

• Facility with technology

• Talent in showing ideas graphically

• Patience in problem-solving/troubleshooting

• Ability to interact with SMEs (Subject Matter Experts)

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

• Evaluate current content and develop innovative approaches for improvement

• Create the Product Demos and publish in the post production process

• Assist and make sure to work with the internal team to keep the Customer Support manual and other manuals up to date

• Act as an editor to ensure consistency in training documentation across

• CTC: As per industry standards

01 Preferred requirements

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Previous software development experience
• Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives
• Passionate about learning and developing
• Enjoy working as part of a team in a collaborative environment

02 Minimum requirements

• Bachelor s degree in relevant technical field
• 3-8 years industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering team to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Strong written and verbal communications and experience working with content in multiple mediums.
• Strong experience owning an end-to-end documentation creation process
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
• A positive attitude, willing to jump in and tackle new challenges
• Experience working with the following tools preferred: Confluence/JIRA, , HTML, CSS, Google Docs