Technical Writer

Who we are

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500,000 clients from 120 countries. Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in the Fortune 100 and Fortune 500.

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We're committed to enhancing our customers' experience across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. Whether it's Fortune 100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.

Driven by passion, we play a substantial role in shaping the future of data management.

About the product

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200 connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.

Your future team of professionals

You will join a collaborative team focused on creating clear, accurate, and user-friendly technical documentation for Skyvia. The team currently includes a Technical Writing Lead and two Technical Writers.

Your future challenges and opportunities

You will have the opportunity to work with a technically complex B2B SaaS product and directly influence the quality of Skyvia's documentation and overall user experience. You will dive deep into data integration, data management, and the modern data stack, work with new functionality from development through release, and evolve the documentation alongside the product.

At the same time, the role involves navigating a broad set of product features and technical concepts, independently validating product behavior, and turning complex information into clear and user-friendly documentation. You will also balance release-related documentation work with the continuous improvement of existing content.

Responsibilities

• Create, update, and continuously improve Skyvia technical documentation, including product guides, how-to articles, and other user-facing content
• Prepare release notes and documentation for new product features and releases
• Collaborate closely with subject matter experts, Product, Development, QA, and other teams to gather and validate technical information
• Review, refactor, and improve the existing documentation structure and content
• Proofread and edit content created by internal and external authors
• Create and update UI copy for Skyvia and SkyBackup applications
• Create and maintain website content for Skyvia and SkyBackup
• Prepare content for the Partnership team, Integration Gallery, and Automation Gallery
• Create and edit video content for the Skyvia YouTube channel and marketplaces
• Participate in technical demos to understand new functionality and prepare accurate documentation
• Contribute to improving documentation standards, structure, and overall user experience

Requirements

• At least 2 years of experience creating technical documentation for software or SaaS products, including user guides, tutorials, how-to articles, release notes, API documentation, UI texts, and other product-related content
• Upper-Intermediate or higher English
• Ability to understand complex technical functionality and explain it clearly to end users
• Experience working with technical topics such as databases, APIs, integrations, and developer tools
• Understanding of DBMS, cloud storage, client-server architecture, and SDLC principles
• Basic knowledge of SQL and/or any programming language
• Hands-on experience with Markdown, Git, HTML, and CSS; familiarity with Jade or similar markup/template languages is a plus
• Familiarity with popular technical writing style guides, such as Microsoft, Google, or Apple
• Ability to process large volumes of technical information, identify key concepts, and present them in a clear and structured way
• Experience working with video editing tools such as Adobe Premiere, Sony Vegas, or similar software is a plus
• A portfolio or examples of technical documentation is an advantage

Benefits

• Flexible schedule that helps maintain a healthy work-life balance
• Work from home or office with no overtime required
• 19 working days of annual vacation granted on a pro-rata basis
• 15 working days of sick leave per year - because your health is our priority
• Comprehensive medical insurance from a leading Ukrainian provider, including a wide range of services and special programs for family members as well as special options for those who live abroad
• Free English classes
• Online learning activities - workshops, lectures, and webinars
• Career growth through promotions and rotations

We are a perfect match if you share our values

• Professionalism and expertise in solving complex tasks
• Product-focused mindset with attention to detail
• Friendly and collaborative workplace culture
• Open, transparent communication and radical honesty
• Continuous learning and knowledge sharing
• Active pro-Ukrainian position: We support our servicemen and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

Our hiring process

• Introductory interview with the recruiter
• Test task
• Technical interview
• Offer call

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your CV matches the requirements, we will contact you to clarify the details and schedule an interview within 2 weeks after your application is submitted.

The timeframe for feedback between interview stages may take up to 2 weeks.

Benefits & Perks

Professional and career growth

Your qualifications, experience, and commitment to what you do will be paid accordingly.

Flexible work schedule

Arrange your own flexible schedule with no overtime to improve your work-life balance.

19 days of paid vacation

What is more, once you pass the 2-year mark at Devart, this number will be increased to 21.

15 days of paid sick leave

5 of them do not require any medical confirmation and can be taken at any moment.

Medical insurance

Receive a special Elite medical insurance package that covers 300,000 UAH per year.

Equipment

We provide you with all the hardware and software you might need for productive work.