Technical Writer

We’re searching for an experienced technical writer to join our team and help take our customer/client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, CNC manufacturing, engineering, or pharmaceuticals/nutraceuticals. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Knowledge of Good Documentation Practices (GDP) in accordance with Food and Drug Administration (FDA or Agency).

Daily And Monthly Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation Write, review validation protocol for new and existing tablet presses and encapsulators.
• Write new operational Standard Operational Procedures (SOPs) for cross-department processes, systems, and equipment.
• Develop and write Factory Acceptance (FAT) for new and existing tablet presses and encapsulator.
• Work closely with customer service, procurement, engineering, manufacturing, and quality control/assurance personnel to improve manufacturing processes.
• Provide technical support and consultation to Engineering, Customer Services, Technical Services, and various department as needed.
• Evaluate equipment and procedures for production equipment and production parts
• Write and if requested assist in the execution IQ/OQ/PQ validation protocols/reports.
• Serve as a liaison with Pharmaceutical/Nutraceutical industry partners in improving their Quality Systems, Research and Development and Manufacturing Practices.

Qualifications Skills and Qualifications

• Bachelor’s degree in relevant technical field
• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)

Experience using XML tools to create documentation