Technical Writer (Docs Excellence)

• Our Docs Excellence team is looking for a systems-minded Technical Writer to join us in Chicago
• This isn’t a traditional writing role: we treat technical content as structured, living knowledge rather than static pages, and you’ll operate as equal parts System Builder and Technical Curator
• You’ll step into an established documentation practice: existing style guidelines, a domain-based team structure, and a workflow that blends traditional technical writing with AI-assisted tooling, and you’ll help evolve it further as a Knowledge Architect
• As System Builder, you’ll design the metadata schemas, ontology, and context rules that guide automated first-pass content generation
• As Technical Curator, you’ll apply exceptional editorial judgment to review, fact-check, and refine that output into precise, trustworthy, and well-structured developer documentation
• Design and maintain metadata schemas (YAML front matter), ontology, and rules that support automated, first-pass content generation workflows
• Review, edit, and fact-check auto-generated content and code snippets for technical accuracy, edge cases, and voice
• Author and refine API reference guides, integration workflows, and conceptual docs in a docs-as-code environment (Git, Markdown)
• Partner with Product Managers, Engineers, Support, and Implementation Managers to capture platform logic and validate merchant integration flows
• Structure documentation so it works for two audiences at once: human developers navigating integrations, and AI systems parsing context
• You’ll join a global community of 15 writers, supported by 2 engineering teams and a senior PM across Amsterdam, Madrid, and Chicago

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities- Someone who asks why before executing. We value critical thinking and problem-solving as much as craft
• Comfortable managing multiple stakeholders and adapting to a fast-moving, evolving environment
• A high-judgment editor who can spot hallucinations, inaccuracies, or structural gaps in automated drafts
• 3+ years documenting complex technical spaces, including APIs, SDKs, or developer platforms, with a portfolio that shows real writing and editing craft
• Fully fluent in Git, Markdown, and docs-as-code toolchains
• A practical, hands-on user of AI tools and LLMs to gather context and streamline documentation work
• Comfortable thinking beyond the page: you can design ontologies, metadata schemas, and structured information models
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
• Experience with Postman, VS Code, or similar tools
• Basic ability to read code snippets (Java, Python, TypeScript) to verify API logic- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role