Technical Writer, Eggplant Test

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

About the Team

Keysight Eggplant helps businesses to test, monitor and analyze their end-to-end customer experience across different interfaces, platforms, browsers, and devices — including mobile, IoT, and desktop — in agile, DevOps, and innovative application and data environments.

Keysight’s customers use Eggplant automation suites to assure the quality of their applications through UI test automation.

About the Job

We are seeking a Technical Writer for Eggplant Test (including Eggplant Studio, Fusion Engine & Server).  Partnering with your Product Owners and product teams, you are responsible for planning, organizing, and writing documentation for Keysight Eggplant Test products. You’d leverage your strong understanding of software documentation best practices, information design, project management, and outstanding writing skills to support our customers’ success.

Responsibilities

• Write, edit, and maintain a broad spectrum of English-language software documentation including user guides, reference materials, online help, and release notes.
• Collaborate with the product team, customer support engineers, and other subject matter experts to learn about new software features, interpret and organize technical source materials, and synthesize this information into user-friendly content suitable for our end users.
• Work closely with documentation team members to report on project status, manage priorities, ensure consistency with corporate documentation standards, and recommend and contribute to initiatives to improve product documentation and documentation development processes.
• Establish frameworks and documentation practices to support AI initiatives
• Participate in project and task planning with the product team.
• Manage change requests that come out of the product development process, and ensure that the documentation reflects those changes.

Qualifications

Basic Qualifications:

• Bachelors or Masters Degree or University Degree or equivalent in English, Communications, Technical Writing, or applicable degree.
• At least 3 years of experience writing technical documentation in English, preferably for test automation software.
• Outstanding English written and verbal skills, with attention to detail and writing standards
• Experience with authoring content in Markdown and Docusaurus.
• Experience writing documentation for graphical user interfaces (GUIs), programming languages, and APIs.
• Jira, GitLab or similar application lifecycle management tools.
• Proven record of technical writing excellence with 3-5 writing samples available.
• Outstanding facilitation and communication skills.

Desired Qualifications:

• Knowledge about the test automation market and test automation software products.
• Familiar with Eggplant’s test automation products.
• Proficient in image-editing/graphics programs.