Technical Writer II

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

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Introduction The Optimizely Documentation team is looking for a developer-focused Technical Writer II to help create content for end users and developers. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, and partner with teams like Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users’ needs.

Working Hours: Monday to Friday, 2:00 PM – 10:00 PM Dhaka time [Hybrid]

Job Responsibilities

• Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs.
• Translate complex technical topics into clear, concise language and create effective visual aids.
• Adhere to style guide standards.
• Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation.
• Flag documentation quality issues and suggest improvements to the Product/Engineering team.
• Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager.
• Develop and maintain up-to-date knowledge of assigned Optimizely software products.
• Actively contribute to team meetings, including retrospectives and style guide meetings.
• Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing.
• Help refine existing documentation skills for AI-assisted workflows.

Knowledge And Experience

• 2-4 years of related documentation experience in a fast-paced or Agile environment.
• Comfortable using Git-based workflows.
• Proficient with Markdown and HTML.
• Ability to grasp technical concepts quickly and curious to learn new technologies.
• Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment.
• Strong communication skills, including:
• Writing, editing, and diagramming.
• Knowledge of Standard American English grammar and technical writing style norms.
• Ability to listen actively and ask relevant questions.
• Ability to work as a productive team member to:
• Handle multiple concurrent projects.
• Prioritize work under pressure.
• Work independently to research and complete assigned projects.
• Adhere to team processes.

What Sets You Apart

• Experience with Cloud/SaaS/PaaS.
• Experience with commerce platforms.
• Experience with Optimizely products (Configured Commerce, Commerce Connect).
• Experience with Claude code, GitHub workflows, Archbee, and Jira.
• Familiarity with multiple software development lifecycles.
• Ability to read and understand code samples.
• Proficiency in HTML and CSS.
• Experience with OpenAPI Specification (Swagger).

Writing Samples: Submit a portfolio with 3-5 relevant technical writing samples for review.

Education Bachelor’s Degree in English, Information Design, Technical Writing, Technical Communication or equivalent, required

Competencies Acquiring Information

Communicating Effectively

Composing and Writing Text

Displaying Technical Expertise

Prioritizing and Organizing Work

Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.

As part of our commitment to you, here are other benefits and perks you can expect:

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Vacations days
• Annual Work/Service Anniversary Leave
• Parental leave (both maternity and paternity)
• Health insurance
• Reproductive benefits for both parents
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Free communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.