Technical Writer (Madcap Flair)

Key Responsibilities

• Create, edit, and maintain clear, concise, and user-focused technical documentation, including:

• Online help systems

• User guides

• Release notes

• Process documentation

• Knowledge base articles

• Workflow documentation

• Develop and publish structured online help content using MadCap Flare and related documentation tools.

• Collaborate with software engineers, product managers, QA teams, business analysts, and subject matter experts to gather and validate technical information.

• Translate complex technical concepts and workflows into easy-to-understand content for technical and non-technical users.

• Ensure documentation quality, consistency, usability, and adherence to established style guides, templates, and documentation standards.

• Manage documentation through the complete content lifecycle, including planning, drafting, reviews, revisions, approvals, publishing, and maintenance.

• Maintain and organize documentation repositories, content structures, reusable assets, and version-controlled documentation.

• Utilize Azure DevOps to track documentation tasks, sprint deliverables, defects, and release activities.

• Understand and document end-to-end application workflows, business processes, and system interactions beyond feature-level functionality.

• Review and update documentation to reflect software enhancements, product changes, bug fixes, and evolving business requirements.

• Participate actively in Agile/Scrum ceremonies and align documentation deliverables with product release schedules.

• Contribute to continuous improvement initiatives related to documentation processes, tooling, content strategy, and user experience.

• Effectively manage priorities, timelines, and multiple concurrent assignments while consistently meeting deadlines.

Required Qualifications & Skills

• Bachelors degree in Technical Communication, English, Computer Science, Information Systems, Business, or a related field; equivalent professional experience may be considered.

• 2–6 years of professional technical writing experience in a software development or technology-driven environment.

• Proven experience creating clear, structured, and user-centric technical documentation.

• Hands-on experience with MadCap Flare for developing and maintaining online help systems and documentation deliverables.

• Strong understanding of documentation best practices, information architecture, and content organization.

• Experience working in Agile/Scrum development environments.

• Familiarity with Azure DevOps, Jira, Confluence, or similar collaboration and tracking tools.

• Strong written, verbal, and interpersonal communication skills.

• Ability to work independently with minimal supervision while managing multiple priorities.

• Strong analytical and problem-solving skills with attention to detail.

• Experience documenting:

• Software applications

• APIs

• System workflows

• Business processes

• Enterprise applications

• Basic understanding of HTML, CSS, XML, Markdown, or structured authoring concepts is a plus.

• Experience with version control systems such as TFS/Git is an added advantage.

• Exposure to Materials Management, Supply Chain, ERP, or Healthcare systems is preferred.