Technical Writer - Software Engineering (m/f/n)

Summary We are looking for a Technical Writer to join our team. You should be able to understand complex software systems and transform technical information into clear, accurate, and user-focused product content. You are structured in your thinking, precise in your communication, and comfortable working with software engineers, architects, DevOps teams, and product managers.

Job Description We are open for less or more experienced candidates, so do not hesitate to send your CV.

As a Technical Writer, you will

• Create and maintain product content for ESET software, APIs, services, and integrations.
• Develop user guides, deployment guides, administrator documentation, API documentation, release notes, and troubleshooting content.
• Use modern documentation, collaboration, and AI-assisted authoring tools to improve productivity and content quality.
• Work closely with software engineers, architects, QA engineers, technical support, product managers, and localization teams.
• Review product and content changes and identify documentation requirements throughout the development lifecycle.
• Configure and test software environments to validate documentation and reproduce user scenarios.
• Report product defects, usability issues, and documentation gaps discovered during testing and documentation activities.
• Contribute to documentation standards, style guidelines, and content quality initiatives.
• Participate in the enhancement of documentation processes, workflows, and tools.

Our Requirements

• Have excellent written English and can communicate complex technical topics clearly and concisely. Have excellent analytical skills and attention to detail.
• Have at least 2 years of experience in technical writing, software documentation, engineering documentation, or a similar role.
• Understand fundamental software engineering concepts such as APIs, authentication, authorization, databases, client-server architecture, microservices, and cloud services.
• Can work with technical specifications, engineering designs, logs, configuration files, and command-line tools.
• Are comfortable reading, understanding and editing scripts and configuration files such as Bash, PowerShell, YAML, JSON, or similar formats.
• Have basic knowledge of modern software delivery practices, including Git, CI/CD pipelines, containers, and Docker.
• Can work independently while collaborating effectively with distributed technical teams.

What We Value Most

• Understand how software works, not just describe user interfaces.
• Learn new technologies quickly.
• Ask effective questions and collaborate with engineers.
• Turn incomplete technical information into structured, customer-focused documentation.
• Balance technical accuracy with readability and usability.

Basic wage component (brutto): from 2300 EUR/m. * The final basic wage component can be increased accordingly to individual skills and experience of the selected candidate.

* Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period(usually 6 months).

At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.