Technician Apprentice

Department: Service
Reports To: Service Manager

Overview

The Apprentice Technician’s main responsibility is to perform high-quality maintenance and repairs on International Motors and IC Bus products while learning the profession and developing necessary knowledge and skills.

Customer satisfaction, timely delivery, and workplace safety are achieved by following defined processes, standards, and guidelines. The Apprentice Technician contributes to customer satisfaction, dealer profitability, and safety on the road.

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling

Key Responsibilities

• Gather all necessary information, tools, and parts before beginning service by reviewing the repair order, clocking in, securing required tools, and coordinating part delivery or pickup.
• Carry out timely and safe maintenance or repairs by inspecting vehicles, performing needed work, managing deviations, returning unused parts, and ensuring the vehicle is restored to proper condition. Maintain a clean workspace, return tools, and document all findings to keep team members informed.
• Wrap up service jobs by clearly documenting all completed work in the repair order, clocking off the job, communicating any next steps to the team, and preparing for the next assignment to ensure smooth workflow and timely invoicing.
• Stay current on International and IC Bus products and services to effectively perform diagnostics, maintenance, and repairs aligned with brand standards.
• Demonstrate a solid understanding of repair methods, troubleshooting, tools, and technical documentation to perform maintenance and repairs on International Truck and IC Bus vehicles.
• Apply safety and health policies to help create and maintain a safe, healthy, and sustainable work environment for all team members.
• Utilize software programs and digital tools to efficiently perform job responsibilities and support workflow.

General Knowledge and Skills You Will Need

• Communicate clearly and respectfully with various audiences, actively listening and promoting open dialogue to build understanding and alignment.
• Deliver excellent service to both internal and external customers, maintaining clear communication and ensuring needs are met effectively.
• Take proactive steps to address challenges and resolve issues without needing direction, demonstrating ownership and follow-through.
• Plan and manage daily tasks efficiently by setting priorities, following structured processes, and using resources effectively to meet team and company goals.
• Work collaboratively with colleagues, offering support and sharing knowledge to help achieve team and organizational goals.

Desired Education and Experience

• High school education or equivalent
• Vocational Commercial Vehicle Technician Education or equivalent, alternatively equivalent work experience
• Applicable certifications related to industry, products, and/or safety.

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.