Technician Apprentice

Rick Hendrick City ChevroletLocation: 5101 E. Independence Blvd, Charlotte, North Carolina 28212

What We Offer:

Wellbeing

• 100% company-paid employee medical coverage (family coverage available)

• Dental, vision, short- and long-term disability, and supplemental voluntary life insurance coverage options

• $20,000 basic life insurance at no cost

• 401(k) with employer match (100% of contributions up to $2,000 annually)

• Employee Assistance Program at no cost, available from day one

• Paid vacation that increases with service time

• 7 paid holidays

• Paid sick time (up to 40 hours per year)

• Personal Observance Day for a day of cultural, religious, or personal significance

• Free, unlimited financial wellness coaching through Your Money Line

• Vehicle, parts and service discounts

Career and Safety

• ASE certification test costs paid by the company, in advance
• Paid factory training, including training time and travel costs
• Tool insurance at replacement cost value while tools are on dealership premises
• Annual performance reviews to discuss your goals and career path
• Safety shoe program: one pair of safety non-slip shoes every 6 months, up to $75
• Free safety glasses, prescription and non-prescription

Education (for qualifying new graduates)

• Tuition reimbursement of up to $300 per month, up to $30,000 total
• Tool voucher of $200 per month for your first 10 months, up to $2,000

Summary: In a learning capacity the Apprentice Technician assists the Service Technician with identifying necessary vehicle service and performing the repair, service, and/or maintenance work. In an entry level position, the Apprentice Technician is responsible for increasing knowledge, skills, and certifications to progress to a Service Technician.

Supervisory **Responsibilities:**This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Assists Master/Service Technician or Team Leader with examining customer vehicles.
• Assists Master/Service Technician or Team Leader with identifying necessary vehicle repairs and maintenance.
• Assists with estimating cost of repairs.
• Assists with performing vehicle repairs and maintenance.
• Documents services performed.
• Effectively utilizes available technologies to enhance customer experience.
• Learns how to performs services efficiently and according to dealership guidelines.
• Follows dealership and manufacturer service guidelines.
• Assists Service Technician by requesting necessary parts.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• High School Diploma

Field of Study/Work Experience:

• Automotive

Desired Work Experience:

• up to 3 years

Education/Experience:

Basic knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience.

Certificates and Licenses:

• Valid Driver’s License
• Eligible for NAPA training, manufacturer training, state inspection/emissions training, if applicable.

Computer Skills:

Basic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands:

Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.