Technician

About the Role

We are looking for a responsible, hardworking, and hands-on Technician to join our team.

The successful candidate will be responsible for assisting with product installation, maintenance, troubleshooting, and after-sales service at customer locations. Training will be provided, so candidates without prior experience are welcome to apply.

Key Responsibilities

Installation & Technical Support

• Perform installation and setup of smart locks, safe boxes, and related products at customer premises.
• Conduct basic testing and troubleshooting to ensure products are functioning properly.
• Assist customers with basic product operation and usage after installation.
• Perform maintenance, repair, and replacement of faulty components when required.
• Follow installation procedures and company technical standards.

Outdoor / Field Service

• Travel to customer locations for installation, servicing, inspection, and troubleshooting.
• Attend service appointments according to the assigned schedule.
• Coordinate with customers regarding appointment timing and access arrangements.
• Handle products, tools, and equipment properly during transportation and installation.
• Complete installation and service reports accurately after each job.

Team Support

• Work closely with the Sales, Customer Service, and After-Sales teams to resolve customer issues.
• Report technical issues, product defects, and installation concerns to the supervisor.
• Maintain proper records of installation and service activities.
• Assist with roadshows, exhibitions, and product demonstrations when required.
• Perform other technical and ad-hoc duties assigned by the supervisor or Management.

Requirements

• Fresh graduates and candidates without prior technician experience are welcome to apply.
• Training will be provided.
• Possess a valid motorcycle or car driving licence.
• Willing to travel and work outdoors / at customer locations.
• Comfortable performing hands-on and physical work.
• Basic knowledge of tools and electrical/electronic products is an advantage.
• Responsible, punctual, hardworking, and willing to learn.
• Good communication and problem-solving skills.
• Able to work independently and as part of a team.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunity to work with an established international brand.
• Exposure to B2B sales, dealer management, and distribution operations.
• Career development opportunities within the company.