Technician

Position: Technician (Field Service Engineer) Solar Inverter

Department: Service
Job Location: Field-Based / Assigned Territory
Reporting To: Service Manager / Regional Service Manager
Experience: 0 to 3 Years

For Locations: Pune, Nagpur, Maharashtra, MP, Haridwar, Odisha, Jharkhand,

Qualification: Diploma / ITI Electrical, Electronics, Electrical & Electronics

Job Purpose

To provide field service support for solar inverters by handling installation support, commissioning, troubleshooting, preventive maintenance, repairs, and customer complaints at various sites.

Key Responsibilities

• Attend customer complaints and service calls at assigned locations.
• Carry out installation support, commissioning, testing, and start-up of solar inverters.
• Troubleshoot DC/AC electrical, electronic, inverter, PCB, and communication-related faults.
• Diagnose inverter fault codes, alarms, and performance issues.
• Conduct preventive and corrective maintenance of solar inverter systems.
• Inspect wiring, earthing, protection systems, and inverter connections.
• Replace defective components, PCBs, fans, fuses, connectors, and other service parts as required.
• Use testing instruments such as multimeter, clamp meter, and megger for fault diagnosis.
• Provide technical support to customers, dealers, EPC partners, and installation teams.
• Coordinate with the Service, Technical Support, R&D, and Quality teams for major technical issues.
• Prepare service reports, site visit reports, fault analysis reports, and complaint closure reports.
• Maintain records of service activities, spare parts, tools, and replaced components.
• Provide feedback on recurring field problems to the technical/R&D team.
• Follow company safety procedures and electrical safety practices at customer sites.
• Travel regularly to customer sites and project locations as per business requirements.

Technical Skills

• Basic knowledge of solar PV systems and solar inverters.
• Good understanding of AC/DC electrical systems.
• Basic knowledge of power electronics, PCB, IGBT/MOSFET, SMPS, relays, and sensors.
• Ability to read basic electrical wiring diagrams.
• Knowledge of inverter fault codes and troubleshooting.
• Basic knowledge of RS485 / Modbus / communication systems will be an advantage.
• Hands-on experience with electrical testing instruments.

Candidate Profile

• Qualification: ITI / Diploma in Electrical, Electronics, Electrical & Electronics, or related trade.
• Experience: 14 years in solar inverter, UPS, electrical equipment, power electronics, or field service.
• Candidates with hands-on experience in solar inverter servicing will be preferred.
• ITI candidates with relevant field experience may also be considered.
• Willingness to travel extensively and work at customer/project sites.
• Good customer-handling and communication skills.
• Ability to work independently in the field.
• Valid driving licence will be preferred.

Key Performance Indicators (KPIs)

• Timely closure of customer complaints.
• First-time resolution of service issues.
• Response time to service calls.
• Successful installation and commissioning support.
• Reduction in repeat complaints.
• Quality and timely submission of service reports.
• Customer satisfaction.
• Proper handling of company tools and spare parts.

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