Technician

JOB SUMMARY

Managing KFC & Pizza Hut outlets of repair and maintenance related matters.

A. General Maintenance & Contractor Oversight

• Ensure high work standard delivered by all service and maintenance contractors.
• Oversee scheduled and ad-hoc repair & maintenance work to meet business unit needs according to approved SOP.
• Carry out routine inspections to all KFC and Pizza Hut outlets within Peninsular Malaysia.
• Ensure outlets/properties/premises are maintained at high standards to uphold the good image of QSR Brands.
• Inspect, evaluate, and maintain outlets/properties/premises and work with appointed contractors and vendors to expedite all repair work, minimizing operational impact.
• Possess good knowledge of building systems such as air conditioning, electrical, fire protection, civil & ID, and specialized kitchen equipment (oven, fryer, refrigerant equipment, hot holding equipment, etc.).
• Stay updated on current trends and developments in energy saving and sustainability.
• Familiar with MS-Office tools such as Excel, Word, and PowerPoint.

B. Helpdesk & Ticket Management

• Monitor all tickets assigned to Local Contractors (LC) and ensure timely updates.
• Acknowledge and respond to tickets assigned to QSR Maintenance promptly.
• Manage all ad-hoc service requests, including grease trap cleaning and quotation tickets.
• Track and follow up on ticket progress to ensure resolution within SLA.
• Maintain accurate records of tickets and contractor performance.

JOB REQUIREMENT

• Competent Certificates or Diploma in building, facilities management, mechanical sciences/studies or any other engineering/technical disciplines.
• 2-3 years’ experience in related fields.
• Physically fit.
• Office and Restaurant environment.
• Communication and interpersonal skill.
• Written communication skills.