Technician Coach

Role: Technician Coach

Reports to: Head of Operations

Salary : R42,000 - R49,000 pre month (experience dependent)

Location: Wynberg, Cape Town

About Ground 2 Tap

Ground 2 Tap designs, installs and maintains engineered water systems for residential and commercial clients. Our work covers water treatment, filtration, pumping, backup water supply and remote monitoring.

We are growing our technical team and looking for someone to take ownership of technician development, performance and training.

The role

The Technician Coach is responsible for helping our technicians and Field Managers develop their skills, confidence and leadership abilities. This is primarily a people-development and management role, rather than a hands-on technical position. You will work closely with our engineering and operations teams to identify skills gaps, improve training and build a strong, capable technician team.

Key responsibilities

• Manage and coach Field Managers, helping them develop as leaders.
• Build practical technician training programmes, checklists and onboarding resources.
• Oversee technician performance reviews, development plans and career progression.
• Identify recurring technical or behavioural issues and help the team address them.
• Lead regular technician training and feedback sessions.
• Support technician recruitment, onboarding and performance management.
• Build a healthy team culture through regular feedback, coaching and communication.
• Oversee the workshop, tools and technician resources.

What we're looking for

• Experience managing, coaching or developing people, ideally in a technical or operational environment.
• Strong communication skills and the confidence to handle difficult conversations.
• An organised, structured approach to training and performance management.
• An ability to turn technical information into practical, easy-to-follow training.
• Someone who genuinely enjoys helping others grow and succeed.
• A proactive approach to identifying problems and following through on solutions.
• Good computer literacy and an ability to manage training records and systems.

The right fit

We're looking for someone who enjoys working with people, builds trust easily and isn't afraid to hold others accountable.

You don't need to be the most technically skilled person in the room. You do need to be curious, willing to learn and able to work with technical experts to help others improve.

Most importantly, your success will be measured by how well the team develops, not by how many problems you solve yourself.