C
Centonia Industries Sdn Bhd
Technician Coordinator
1 month ago
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Important information
Contract type:
Permanent
Salary:
MYR 24,000 – MYR 36,000 / year
Location:
Klang, Selangor, Malaysia
Work mode:
Onsite
Published on:
9 September 2026
What they need
Key responsibilities
- Receive incoming service requests from customers via online form, calls, or WhatsApp messages
- Coordinate with service agents and customers on servicing time, and terms and conditions
- Track service progress from service request to completion
- File servicing reports for service feedback collected from service agents, and liaise with engineers on common servicing issues
- Manage servicing disputes with customers
- Assist with walk-in technical product checking, servicing, or return goods
About you
- Have experience using Microsoft Excel or Google Sheet
- Have good command in Bahasa and English (Mandarin is a bonus)
- Have experience in customer-facing support
- Have basic electrical or technical skills (optional)
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