Technician Customer Support IT

WHAT YOU’LL RECEIVE

• A positive and collaborative work environment where people genuinely enjoy working together.
• Stability and growth opportunities within a leading international company.
• Work-life balance with flexible working hours and hybrid working options.
• Trust and autonomy to take ownership and make a real impact.
• Continuous development through a personalized training plan and access to a wide range of trainings.
• The opportunity to work with innovative technologies on international projects.
• A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more.

Job Introduction

TGW Logistics Group is a global leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.

We are currently looking for a Customer Support IT Technician to join our team in Spain.

As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems. You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.

WHAT YOU’LL BE HANDLING

• Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
• Take the responsibility for customer issues and manage them through to resolution
• Investigate, diagnose, locate, and find solutions to resolve the issues
• Availability to work 24/7 in rotating morning/evening/night shifts
• Follow the standard procedures for the correct escalation to other teams
• Generation of system documentation
• Maintaining documentation up to date
• Making modifications to existing installations
• Willing to travel to customers as required (up to 30% of time)

WHAT YOU’LL NEED

Education and soft-skills requirements:

• Languages: Spanish (high), English (medium)
• Good communication skills
• Commitment to continuous learning about new TGW products and solutions
• Ability to understand customer needs
• Self-sufficient, proactive, and persistent
• Commercial awareness
• Strong IT background: 3 years bachelor’s degree in IT science or equivalent
• Driving license

Technical competences:

• Solid knowledge and demonstrable experience in SQL
• Relational database: ORACLE
• Operating systems: Microsoft Windows / Windows Server
• Tools: SQL Developer, Microsoft Office (Excel, Word, Teams…)

Preferred Skills

• Customer or end-user support experience
• Experience in development of software for logistics or production/process automation
• Task management tools: Jira and devOps (TFS) from Microsoft
• Programming languages: C# and/or Java
• SOLID, OOP, Agile methodology (SCRUM)
• Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading