Technician, Desktop Services II

We Put the World on Vacation Travel + Leisure Co. is the world s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Join Travel + Leisure Co. and play an important role in keeping our teams connected, productive, and supported. We re looking for an experienced Desktop Support Specialist who enjoys solving problems, helping people, and making technology work seamlessly. You ll provide hands-on and remote technical support to our Corporate and Business Unit associates, resolving day-to-day technology issues while delivering a responsive and customer-focused support experience. You ll work closely with colleagues across the business, wider technology teams, and external vendors to troubleshoot issues, implement technology changes, and ensure our associates have the tools and support they need to do their best work.

• Provide advanced desktop, laptop, phone, and end-user technology support to local and remote associates
• Diagnose, troubleshoot, and resolve hardware, software, connectivity, and application-related issues
• Manage incidents and service requests in line with established service levels and support procedures
• Perform installations, moves, additions, and changes (IMAC) to meet business and associate requirements
• Provide hands-on technical assistance to cross-functional teams and technology initiatives as required
• Work with external vendors and internal technology teams to resolve hardware, computer, and application issues
• Identify and escalate urgent, complex, or business-critical issues to the appropriate management or specialist support teams
• Document technical fixes, troubleshooting processes, and resolutions to support knowledge sharing across Client Services teams
• Maintain clear and professional communication with associates throughout the support and resolution process
• Participate in an on-call rotation to provide support coverage for emergency situations, where applicable

Desired Candidate Profile

Previous experience in Desktop Support, IT Support, Client Services, Service Desk, or a similar technical support role

Strong technical troubleshooting and problem-solving skills across desktop and end-user technologies

Experience supporting customers both face-to-face and remotely

Good working knowledge of desktop/laptop hardware, software, mobile devices, and common business applications

Experience undertaking hardware and software installations and IMAC activities

A strong customer-service mindset with the ability to communicate technical information clearly to non-technical users

Ability to prioritise competing requests and recognise when issues require escalation

Strong interpersonal and communication skills, with the ability to build effective relationships across different teams and levels of the organisation

A collaborative approach and willingness to work with internal teams and external vendors to achieve the best outcome

Strong attention to detail and a commitment to maintaining accurate technical documentation

Flexibility to participate in an on-call support rotation where required