Technician (home appliances)

As the company's internal technical specialist, he/she is responsible for product testing, repair and technical diagnosis, customer issue resolution; and ensure product-related issues are resolved efficiently and professionally.

(1) ROLES & RESPONSIBILITIES

1. Technical Support & Escalated Cases

• Review and troubleshoot escalated cases that cannot be resolved by outsourced service partners or customer service teams.
• Analyse recurring product complaints and identify potential root causes.
• Determine whether an issue is related to product defect, installation, usage, transportation or service workmanship.
• Recommend appropriate corrective actions, including repair, replacement, technical adjustment or escalation to the factory.
• Support customer service in handling technically sensitive or high-value customer complaints.
• Provide clear technical explanations to customers and internal teams where required.
• Maintain product technical records, test reports, issue logs and troubleshooting information.
• Escalate significant service quality or technical issues to management.
• Ensure customer issues are followed through and job cases are closed according to internal process.

(2) REQUIREMENTS

• Diploma / Nitec / Higher Nitec or equivalent technical qualification in Electrical, Electronics, Mechanical Engineering or a related discipline.
• 3-5 years of relevant technical/service experience, preferably within household appliances, consumer electronics or related industries.
• Strong troubleshooting and diagnostic skills across electrical, electronic and mechanical systems.
• Experience handling customer complaints and technically complex cases.
• Strong communication, coordination and problem-solving skills.
• Mandarin/Chinese is an advantage.

(3) TECHNICAL & SYSTEM SKILLS

· Experience with one or more of the following appliance categories is preferred.

· Proficient in Excel and/or similar systems for tracking and reporting.

(4) CORE COMPETENCIES

· Technical troubleshooting

· Job Sheets tracking

· Excel proficiency

· Attention to detail

· Ownership and follow-through

· Good communication

Pay: $2,000.00 - $3,500.00 per month

Work Location: In person