Technician IT

Cameron Hospital is an independent, not-for-profit facility that proudly serves Angola and Steuben County. We’ve been a cornerstone of this community and the surrounding area in northeast Indiana dating back to 1926. Over the years, we’ve helped generation after generation of area residents enjoy better health and live comfortably. Today, Cameron Hospital has grown into something more than a simple community hospital. Filled with advanced equipment and skilled specialists, Cameron is a modern, high-tech facility that provides advanced diagnostics, a variety of specialties and cutting-edge treatment options that are combined with highly personalized and compassionate care.

DEPARTMENT: Information Technology

JOB TITLE: IT Technician

SHIFT: FTE 1.0 (80 hours bi-weekly) Full-Time

BENEFITS: Eligible

Summary/Objective

The IT Technician provides tier 2 support of endpoint hardware and software and responds to support requests via telephone, email, chat, and online ticketing portal.

Essential Functions

• Respond to support tickets via phone, email, chat, and help desk software platform
• Troubleshoot and repair hardware such as desktops, laptops, monitors, printers, document scanners, mobile phones, etc.
• Prioritize and escalate tickets as needed
• Create and maintain documentation related to the configuration and maintenance of equipment and software
• Coordinate with vendors as necessary to diagnose problems, perform troubleshooting, and repair equipment
• Maintain accurate and organized inventory of technology assets
• Based on a rotating schedule, serves in an “on call” capacity per the IT On Call policy and procedures.

Qualifications

Experience

• • Minimum 1-year experience working in a technical support role
  • Experience with Active Directory for user and object management
  • Previous Healthcare IT experience preferred

Skills/Competencies

• • Skilled in troubleshooting desktops, laptops, printers, and other hardware peripherals
  • Dedication to superior customer service
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Office and Office 365 applications, including management

Education

• • High School Diploma

Certifications

• CompTIA A+ certification or equivalent preferred