Technician Level 2

To provide technical support in the Configuration Department

Requirements:

Perform the following duties

• Configuration of handheld, tablet, laptop, PC, router and similar product lines
• Participate in the installation and upgrades of the various computer products hardware and software accurately and completely as defined in the build instructions
• Review the work order and staged material confirming correct components and accurate quantities are inducted into the work flow
• Scan the required data points to update the shop floor control system, create asset or other required labels
• Apply all required labels
• Install and validate all integrated hardware on the bill-of-material
• Connect to networks or web sites to download updates or configurations
• Set and configure bios and firmware
• Locate and load appropriate system drivers
• Configure and validate the required software including the OS, IOS, ISP or custom software image or packages.
• Run and validate hardware and software diagnostics
• Maintain and exceed productivity goals for the department.
• Ensure specified processes, procedures and reporting methods for each customer are followed.
• Perform Level II troubleshooting and quality inspection
• Ensure work flows smoothly. Plans work methodically.
• Train associates on integration procedures when necessary
• Participate in regular housekeeping initiatives and daily cleaning maintenance.
• Standards & documented procedures are adhered to at all times.

All - Health and Safety

• All Accidents are reported to management and/or the Health and Safety representative immediately.
• Responsible for maintaining cleanliness of the Distribution centre by ensuring all work areas are clean, orderly and in compliance with Health and Safety practices. Advocate of “clean as you go”.
• Promote safety by identifying and promoting potential safety risks and providing recognition.
• Should a Health and Safety concern be present, inform management and/or Health and Safety representative immediately.
• Participate in regular housekeeping initiatives and daily cleaning maintenance.
• Remain accident free.

Working Conditions

• Normal levels of stress and mental exposure.
• Able to concentrate
• Able to lift and move product weighing up to fifty (50) pounds on a regular and consistent basis
• Able to work shifts (stay late when necessary)
• Able to stand for long periods of time
• Distribution Centre environment

Additional Details :

High School Diploma One to two years of related work experience required Preferred Qualifications: Associates/Bachelor’s degree in a technical or computer related discipline A+ Certification One to two years PC system configuration of both hardware and software in a UNIX or Windows/DOS environment. General knowledge of name brand hardware installation processes. General knowledge of popular operating systems and software applications