Silterra Malaysia Sdn Bhd
Technician/ Sr Technician/Tech Specialist /AE - IT - HELPDESK
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Kedah, Malaysia
Work mode:
Onsite
Published on:
14 August 2026
What they need
About the role
Provide 1st level technical helpdesk support to end-users, covering IT Infrastructure, computers, servers, and network hardware/software, IT Utilities and IT System services, IT Online Applications, lease line network monitoring, servers/system backup support, system/application activities monitoring, CIM Support, and 2-factor authentication.
Key responsibilities
Provide 1st level technical helpdesk support to end-users
Provide guidance for junior technician and helpdesk intern
Work on shift and provide on-site daily 8am - 5pm IT support to ensure business continuity
Follow up on all Helpdesk tickets ensuring that all requests are solved and closed
Backup and restore support
Follow Helpdesk escalation procedure
Work with vendors to provide IT support and solutions for business needs
Desktops, notebooks, printers and other IT equipment relocation, setup, and installation
Software licensing management to ensure no illegal software in use
Helpdesk hardware inventory management and up-to-date data update
Diploma in Computer Science
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