Technician Supervisor

About the role

Lead, coach, and quality-assure a team of telematics technicians responsible for the installation, calibration, commissioning, maintenance, and troubleshooting of GPS tracking, speed-limiting devices (SLD), electronic locking / e-seal systems, and IoT sensors on commercial vehicles, trailers, containers, and high-value cargo assets. The role combines senior hands-on technical capability with day-to-day supervisory accountability for safety, workmanship, documentation, customer communication, and first-time-right delivery.

Key responsibilities

• Supervise, train, and mentor telematics / GPS technicians across installation, service, and call-out work.
• Plan daily and weekly workloads; assign jobs according to skill, certification, location, and SLA priority.
• Conduct toolbox talks, ride-alongs, and structured on-the-job coaching.
• Monitor individual and team performance; provide timely feedback and complete formal reviews.
• Act as the senior technical reference for GPS/GNSS tracking hardware, vehicle wiring, CAN/OBD interfaces, ignition and power management, antennas, and multi-network connectivity.
• Lead complex installations and retrofits of speed-limiting devices, including calibration, sealed settings, compliance checks, and post-fit verification.
• Oversee electronic locking, e-seal, door-sensor, and cargo-compartment security installations, including pairing, firmware, alarm logic, and platform integration.
• Provide second-line support for field faults that exceed first-line technician capability.
• Inspect a sample of completed jobs; enforce first-time-right workmanship and photo/evidence standards.
• Maintain complete job records: installation sheets, serial numbers, SIM/IMEI, calibration values, photos, customer sign-off, and fault history.

About you

• Senior GPS / telematics technician background: several years of hands-on installation, commissioning, calibration, and troubleshooting.
• Proven field experience with GPS/GNSS vehicle tracking systems (hardware, wiring, antennas, SIM/APN, platform configuration).
• Hands-on experience with speed-limiting devices (installation, calibration, sealing, verification, and compliance documentation).
• Practical experience with electronic locking / e-seal systems and IoT sensors used for cargo and vehicle security or condition monitoring.
• Ability to read wiring diagrams, pinouts, technical manuals, and fitment guides.
• Strong electrical / automotive diagnostic skills (12V/24V systems, fusing, grounding, CAN/OBD familiarity).
• Prior experience coaching or informally leading technicians; ready to take formal supervisory accountability.
• Clear written and verbal communication with customers and internal teams.
• Valid driving licence; willingness to work on customer sites, workshops, and yards, including occasional after-hours or regional travel.