Technician Support

About the role

Join the team at Techdynamics OPC' as an Technician Support in our Bonifacio Global City Taguig City office. This full-time role is crucial in supporting the day-to-day operations of our growing company. You will have the opportunity to work closely with various teams and contribute to the success of the business.

What you'll be doing

• Inspect and test returned DJI units immediately after unboxing.
• Perform initial diagnosis and troubleshooting of reported product issues.
• Determine whether the issue appears to be a manufacturing defect or user/pilot/human error.
• Check the unit for physical damage, missing parts, missing accessories, tampering, or other irregularities.
• Determine the initial DOA/CM eligibility based on company guidelines.
• Conduct functional testing of cameras, batteries, gimbals, motors, screens, charging systems, connectivity, and other applicable components.
• Check firmware/software status and perform basic diagnostic procedures when applicable.
• Document findings through pictures, videos, test results, and technical assessment reports.
• Clearly identify cases that are not covered by DOA/CM, such as severe physical damage or pilot/human error.
• Escalate severe-damage cases and technical issues requiring special HQ approval to ASC.
• Coordinate with Aftersales, ASC, WH, CS, and other relevant teams regarding assessment results.
• Maintain accurate assessment records and tracking reports for all returned units.
• Help the Aftersales Team provide faster and more accurate responses within the platform's required timeframe.
• Follow DJI technical procedures, safety standards, and internal assessment guidelines.

What we're looking for

• Graduate of Electronics, Electrical Engineering, Mechanical Engineering, Mechatronics, Computer Engineering, IT, Aviation Technology, Industrial Technology, or a related technical/vocational course.
• Technical/Vocational certification or TESDA certification is an advantage.
• At least 1-2 years of experience in electronics, technical support, repair, troubleshooting, or product assessment is preferred.
• Experience handling consumer electronics, cameras, drones, gimbals, batteries, or other electronic devices is an advantage.
• Basic knowledge of electronic and mechanical troubleshooting.
• Familiarity with diagnostic tools and testing equipment.
• Ability to read and understand technical manuals and service procedures.
• Strong analytical and problem-solving skills.
• High attention to detail, especially when identifying physical damage, missing components, and product defects.
• Good documentation and reporting skills.
• Able to work independently and make an initial technical assessment based on established guidelines.
• Good communication skills and ability to coordinate with Aftersales, ASC, WH, CS, and HQ.
• Willing to undergo DJI product and technical training.

What we offer

At Techdynamics OPC', we are committed to fostering a collaborative and supportive work environment. We offer competitive compensation, opportunities for career development, and a range of employee benefits, including health insurance, retirement plans, and wellness initiatives. Join our team and be a part of our exciting journey as we continue to grow and innovate.

About us

Techdynamics OPC' is a leading technology company that provides innovative solutions to businesses of all sizes. With a strong focus on customer success, we strive to deliver cutting-edge products and services that help our clients stay ahead of the curve. Our team of passionate professionals is dedicated to driving innovation and creating a positive impact in the communities we serve.

Apply now for this exciting opportunity to become an Operations Assistant at Techdynamics OPC'.