Technician Support Officer

Job Overview

An exciting and challenging opportunity has arisen within Leicestershire Health Informatics Services Patching & Provisioning Team.

This role is to provide the day-to-day routine and operational support duties to the IT Support and Infrastructure department (which includes warehouse function) and is designed to support busy system engineers and system technicians.

This is primarily an office based role but may require travel at a local level on a daily basis to administer goods at various LHIS storage facilities. This role will require a physical fitness to lift up to 20kg unaided and work within the Health and Safety Executives manual handling guidelines.

Contact Details:

Faruk Osman, [email protected]

Job Description Summary (Main duties and responsibilities)

This will include monitoring routine systems outside of the Project and Stores team, for example Server backup failures systems, Antivirus systems, Encryptions systems and to take necessary action.

This post will also be responsible for administering, organising and planning the receipt, storage, stock control and distribution service for all ordered LHIS stock, including orders on behalf of clients. These deliveries may include mobile telephones, computers, printers, network equipment etc. This post also includes installing software as required on PCs/Laptops, to ensure that physical assets are maintained to an appropriate standard.

This role is key for ensuring that assets are available for deployment to technicians and that assets are also accurately tracked from receipt to disposal and is to support the recycling of hardware recovered from customers to ensure that this process is monitored, equipment returns are logged and disposal is in accordance with agreed procedure.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.