Technician, System & Administration

About the role

The Technician, System and Administration is responsible for supporting the operation, administration, monitoring, and maintenance of GDM-managed systems and supporting infrastructure. The role focuses on ensuring system availability, data integrity, security compliance, and seamless integration between operational systems such as AMR, MDM, GMS, SCADA, CMMS, and other digital platforms. The Technician shall assist Engineers and Executives in proactive system monitoring, first-level troubleshooting, server and network administration, and coordination with contractors and internal stakeholders to support GDM's digitalisation, automation, and system scalability initiatives.

Key responsibilities

• Assist Executive/Engineer in ensuring all GDM-handled systems operate reliably by performing daily system health checks, monitoring downtime, and supporting data availability on hourly and monthly bases.
• Perform active monitoring of AMR, SCADA, MDM, GMS, and related systems.
• Identify root causes of system or site downtime, execute first-level troubleshooting, raise tickets with relevant service providers, and coordinate follow-ups with internal OM branches and contractors to ensure timely resolution.
• Assist in the installation, configuration, and commissioning of servers, network equipment, modems, firewalls, and related hardware at HQ, DRC, or site locations.
• Support system integration activities and ensure connectivity between systems is properly configured and tested.
• Support integration between multiple platforms (e.g. AMR, MDM, CMMS, GFID, BI, etc) to enable automation and seamless data flow.
• Perform routine checks on integration points and ensure system changes are documented and communicated.
• Assist in performing operating system updates, firmware upgrades, security patching, and certificate or license validity checks to maintain system performance and minimize security vulnerabilities.
• Provide system administration support including user creation, role assignment, password resets, and access control in accordance with approved user matrices and security policies.
• Maintain accurate system documentation, configuration records, troubleshooting logs, and monitoring reports to ensure traceability, audit readiness, and knowledge continuity.

Qualifications

• Diploma in Computer Science, Programming, Information Technology, or related technical discipline.
• Minimum 2 years' experience in server, network, system support, or technical operations.
• Server operating systems (Windows Server, Linux-based OS).
• Basic network configuration, IP addressing, and troubleshooting.
• Database operations (preferably Microsoft SQL).
• Familiarity with SCADA, AMR, gas management or industrial systems is an advantage.
• CCST, SCADA-related training, or relevant technical certifications (advantage).