Technicien Helpdesk Anglophone

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of 580,000 spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025. For more information, visit www.tcs.com .

About the Role

We are seeking a IT Helpdesk Technician professional to act as the main point of contact for users regarding their workstations and IT environment. You will provide end-user support, manage incidents, and ensure a high level of service delivery and user satisfaction.

Key Responsibilities

• Serve as the primary interface for user IT support requests
• Perform initial diagnostics and resolve Level 1 & Level 2 incidents
• Manage and track incident tickets using ServiceNow
• Ensure follow-up until full resolution and user satisfaction
• Maintain and update documentation (reports, procedures, knowledge base)
• Provide remote support and troubleshoot IT equipment

Profile

• Bachelor’s degree (Bac+2/3 minimum)
• 4+ years of experience in Service Desk / IT Support
• Strong knowledge of Windows, Unix, and office environments
• Experience with ServiceNow is a plus
• Fluent in English and French
• Strong communication, problem-solving, and prioritization skills

Requirements

• Willingness to work shifts and occasional public holidays
• Ability to work under pressure and handle multiple tasks

Tata Consultancy Services (TCS) is an equal opportunity employer. We truly believe that employing a diverse workforce is pivotal to our success. Please note, recruiting decisions are always based on applicant’s skills, competencies & experience and potential fitment to the available role.