Techno Commercial Executive

Job description :-

• Act as a technical interface between customers and internal teams, providing support on excipient selection, grades, functionality, compatibility, and application in formulations (oral solids, liquids, semi-solids, injectables where applicable).
• Understand and communicate excipient specifications, pharmacopeial compliance (IP, BP, USP/NF, Ph.Eur.), regulatory requirements, and quality attributes including particle size, moisture, bulk density, and functionality.
• Prepare and submit techno-commercial proposals, quotations, and samples in coordination with QA/QC, Regulatory, and Production teams.
• Support customers with documentation such as
• COA, MSDS, TDS, DMF/CEP support (where applicable), change notifications, and compliance declarations.
• Coordinate customer trials, sample approvals, feedback collection, and conversion of trials into regular business.
• Manage pricing, negotiations, credit terms, and order finalization in alignment with company policy and profitability targets.
• Track customer forecasts, consumption patterns, and inventory requirements to support production planning and ensure continuity of supply.
• Identify new business opportunities, product gaps, and potential new excipient applications based on market intelligence and customer feedback.
• Handle customer queries, complaints, deviations, and quality issues in coordination with QA/QC and ensure timely closure.
• Ensure accurate and timely updating of CRM systems for customer interactions, opportunities, samples, and order status.
• Support regulatory audits and customer quality audits by coordinating documentation and technical responses.