Techno Functional Lead Salesforce (Multi-Cloud)

Must Have Technical/Functional Skills

• Support Lead, Salesforce Sales Cloud, Service cloud, Apex, LWC, CRM A

Roles & Responsibilities

• We are seeking an experienced Senior Techno Functional Lead role with strong hands-on expertise across multiple Salesforce Cloud solutions.
• The ideal candidate will have good technical & functional knowledge, and proven experience designing scalable enterprise solutions on the Salesforce platform.
• This role involves Enhance dashboard management, Salesforce advanced administration knowledge, solution architecture support, complex custom development, integrations, performance optimization, and technical mentorship.

Key Responsibilities

• Onsite-Offshore Co-ordination, Mentorship and Trainings
• SMEs, Business and Client meetings
• Enhancement dashboard management
• Project/Production Support Activities (Sustainment/CD)
• Stakeholder Communication and Collaboration
• Continuous Improvement and Innovation
• Risk/Issues/Triage Management and Strategies

Salesforce Cloud Expertise Required

• Strong experience in most/all of the following:
• Sales Cloud
• Service Cloud
• Experience Cloud (Communities)
• CRM Analytics (Preferred)

Technical Skills (Must-Have)

• Salesforce Development
• Apex (advanced)
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL / SOSL
• Batch Apex, Queueable, Future methods
• Platform Events
• Flow (record-triggered & screen flows)
• Triggers & Trigger Frameworks
• Custom Metadata & Settings

Functional Skills (Must-Have)

• Salesforce Administration
• Process Automation (Flows, approval process etc.)
• Enhancement Dashboard management with Sprint user stories.
• DevOps & AI Tools
• Copado / Gearset (preferred)
• Jira / Agile methodology
• Github Copilot
• Certifications (Preferred)
• Salesforce Platform Developer I
• Salesforce Administrator
• Sales Cloud / Service Cloud Consultant
• Soft Skills
• Strong analytical and problem-solving skills
• Excellent communication skills
• Ability to work independently and lead initiatives
• Stakeholder management experience
• Agile/Scrum experience

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range-$140,000-$160,000 a year