Technology Account Manager

Looking for an Analyst to support and advance customer learning across North America. The ideal candidate is customer-focused, intellectually curious, proactive, and comfortable working in a dynamic, cross-functional environment. This individual contributor will coordinate and deliver learning experiences that help customers effectively adopt and maximize the value of the organization’s products and services.

The ideal candidate is outgoing and customer-centric, with the confidence and ability to present, facilitate, and host learning experiences for both small and large audiences.

Execute customer learning programs to deliver engaging and effective learning experiences.

• Deliver foundational product training through platforms such as Adobe Connect, Zoom, and Teams, while helping customers navigate learning pathways and build confidence in adopting and using products and services.

• Support day-to-day Academy operations by monitoring the team mailbox, creating and managing user access, responding to customer and internal requests, and resolving learning-related questions and issues timely.

• Coordinate learning initiatives and customer readiness activities, including training logistics, customer onboarding, communications, and other activities that support successful learning experiences.

• Partner cross functionally to understand customer needs, align learning strategies, and deliver value-add content.

• Maintain and enhance learning content and resources, ensuring training materials, documentation, and customer-facing information remain accurate, accessible, engaging, and aligned with current product capabilities.

Have experience in learning and development, customer education, training delivery, or event planning, with the ability to independently execute learning programs and facilitate engaging customer experiences.

• Be a confident and engaging presenter and facilitator, comfortable hosting and communicating with audiences of varying sizes and levels of technical expertise.

• Demonstrate strong communication, organizational, analytical, and problem-solving skills, with exceptional attention to detail and the ability to manage multiple priorities effectively.

• Be highly customer-centric and collaborative, with the ability to build relationships and partner effectively.

• Be proactive, resourceful, and comfortable taking ownership, identifying what needs to be done and moving work forward.