Technology Analyst - IT Services

Job DescriptionThe IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires strong technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools.
Roles ResponsibilitiesResponsibilities:

• IT Operations Management:
  o Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.
  o Ensure compliance with organizational standards and security policies.
• People Management:
  o Lead and mentor IT operations team members, ensuring optimal performance and professional growth.
  o Manage shift schedules, leave planning, and team utilization.
• Process Service Management:
  o Implement and adhere to ITIL best practices for incident, problem, and change management.
  o Track and ensure SLA compliance for all IT service requests and incidents.
  Technical RequirementWindows
  Networking (LAN/ WAN), firewalls
  Virtualization (VMware, Hyper-V),
  cloud platforms (AWS, Azure)
  Scripting (Shell, PowerShell, Perl)
  Certifications: ITIL, PMP, or vendor-specific certifications (e.g., Cisco, Microsoft, Red Hat) are often preferred
  Educational RequirementBE
  Preferred SkillsTIG->Standard TIG
  Service LineComputers Communications Division