Technology Analyst, Principal

Position Description

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hiring Range: $79,058 - $122,536 Annually

Work Day/Hours: Monday - Friday 8 am - 5 pm

The City of Durham’s nationally recognized, award-winning Technology Solutions Department builds and aligns the City’s information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement, and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.

The Technology Senior Analyst– Microsoft 365 Solutions Developer role exists within the Applications Support (APP) division of Technology Solutions. This role reports to the APP Manager and is responsible for providing M365 workspace/application configurations, solution creation, and development support to ensure satisfactory customer service. This position is responsible for end-to-end Power Platform development and deployment of the City’s Microsoft 365 custom site and workspace configurations, integration of enterprise and third-party applications, and lifecycle management. The role partners with the M365 Administrator and Identity & Access teams on aligning the solutions for data protection, compliance, and secure collaboration. This role provides technical direction to business users while coordinating with department stakeholders citywide.

Manage daily platform monitoring and maintenance by ensuring Microsoft 365 platform best practices; adhering to structured procedures for service as outlined in ITIL; report on and detailed plans to mitigate user and platform data risk. Ensure solutions are performing effectively and efficiently. Provide accurate reporting to the Technology Solutions APP Manager and Technology Solutions Senior Leadership.

Duties/Responsibilities

• Supervises Power Platform applications; serves as the technical specialist; assists with developing department policies and procedures; designs and implements solutions; identifies and mitigates risk; and performs quality assurance duties.
• Coordinates the preparation of and/or prepares, reviews, and/or maintains reports, proposals, plans, demos, presentations, and other documentation; researches, analyzes, reviews, and approves information; develops and implements recommendations.
• Collaborates with City departments and/or external agencies; convenes, attends and facilitates meetings; provides subject matter expertise and technical consultation; and assists with the management of high-visibility and highly technical projects and initiatives.

Position Specific Responsibilities Include

• M365 Solution Development
• Deliver end-to-end Microsoft 365 and Power Platform solutions, including configuration, development, deployment, documentation, and lifecycle management for City sites and workspaces.
• Integrate approved enterprise and third-party applications with Microsoft 365, coordinating intake, risk assessment, testing, deployment, and ongoing performance and usage monitoring.
• Provide technical direction and subject-matter expertise to business users and department stakeholders citywide; convene and facilitate meetings to drive clarity, decisions, and delivery.
• Adhere to structured ITIL-aligned service procedures for daily platform monitoring and maintenance; ensure solutions perform efficiently and reliably across the tenant.
• Perform quality assurance on solutions and integrations; establish patterns and standards that promote consistency, maintainability, and modern collaboration practices.
• Assist with developing department policies and procedures that govern solution design, access, compliance, and operational excellence.
• Provide accurate reporting to the Applications Support Manager and senior leadership, highlighting service health, outcomes, and continuous improvement opportunities.

Minimum Qualifications & Experience

• Bachelor’s degree in computer science or a directly related field
• Two years of professional information technology experience in computer science, information systems, or a related field.

Additional Preferred Skills

• Five Years of experience in computer science, information systems, or a related field.
• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio)
• Proficiency in Microsoft 365 applications (Office, Teams, SharePoint, OneDrive, Forms, PowerBI, Fabric)
• Knowledge of identity governance, Conditional Access, MFA, device compliance, and external sharing controls.
• Strong stakeholder engagement skills; ability to translate policy into technical controls and repeatable processes.
• MCE Power Platform Fundamentals (PL-900), App Maker Associate (PL-100), Functional Consultant Associate (PL-200)
• Copilot and Copilot Agents experience
• PowerBI experience
• Managing Power Platform’s CoE experience
• ITIL 4 Foundation Certification
• Other relevant IT Certifications

Benefits – General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree (PhD, Juris Doctorate)

04

How many years of related experience do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 2 years of related experience
• 2 years but less than 6 years of related experience
• 6 years but less than 10 years of related experience
• 10 or more years of related experience

05

How many years of SharePoint Site and MS Teams Configuration or related experience do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 5 years of related experience
• 5 or more years of related experience

06

How many years of Power Platform Development or related experience do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 5 years of related experience
• 5 or more years of related experience

07

How many years of PowerBI development or related experience do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 5 years of related experience
• 5 or more years of related experience

08

How many years of M365 Administration or related experience do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 5 years of related experience
• 5 or more years of related experience
• Required Question