Technology & IT Support Specialist

Technology & IT Support Specialist

Location: Ilioupoli, Athens, Greece
Department: Enterprise / Administration

About Hestia Group

Hestia Group is a real estate development, construction, and investment company headquartered in Athens, with international experience dating back to 1993.

Our activities span property development and sales, Golden Visa advisory, leasing, property and asset management, and hospitality projects. With more than 18 developments underway across Athens and surrounding areas, Hestia Group continues to expand its portfolio with a strong focus on quality, long-term value, and operational excellence.

As our business continues to grow, we are looking for a Technology & IT Support Specialist to support the daily operation, maintenance, and continuous improvement of our technology environment.

About the Role

We are seeking a proactive, hands-on, and solutions-oriented Technology & IT Support Specialist to join our team and ensure the smooth, secure, and efficient operation of the company's IT systems and technology infrastructure.

The role combines day-to-day technical support, IT administration, systems maintenance, and coordination with external technology providers. The successful candidate will work closely with management and internal departments to resolve technical issues, support employees, maintain IT infrastructure, and contribute to the ongoing development of our technology operations.

This is an excellent opportunity for an IT professional who enjoys troubleshooting, takes ownership of responsibilities, and wants to contribute to a growing organization with a diverse range of business activities and technology needs.

Key ResponsibilitiesIT Support & User Assistance

• Provide day-to-day technical support to employees across the organization.
• Diagnose and resolve hardware, software, connectivity, and user-related IT issues.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.
• Support employees at the head office and other company locations when required.
• Ensure IT requests and technical issues are properly followed up and resolved in a timely and professional manner.

Systems & IT Infrastructure

• Maintain and support Windows-based workstations, Microsoft 365 services, and essential IT systems.
• Manage company email accounts, user accounts, permissions, and access rights.
• Monitor and troubleshoot network connectivity and basic IT infrastructure.
• Support the operation and troubleshooting of company software and business applications.
• Assist with the setup, maintenance, and troubleshooting of CCTV, access-control systems, and other technology systems across company locations.

IT Administration & Security

• Maintain IT equipment inventories, software licenses, and asset records.
• Support backup procedures and basic cybersecurity practices.
• Assist with employee onboarding and offboarding, including account creation, equipment setup, access management, and equipment collection.
• Maintain accurate IT documentation, user information, and technical procedures.
• Contribute to the improvement of IT processes, systems, and security practices.

Vendor Coordination & Technology Development

• Coordinate with external IT providers, technology suppliers, and service partners.
• Follow up on technical issues, maintenance, service requests, and equipment procurement.
• Assist with the implementation, configuration, and improvement of IT solutions.
• Support the deployment and maintenance of technology across new offices, projects, and company locations.
• Collaborate with management and internal departments to identify and address technology requirements.

Requirements & Qualifications

• Degree or relevant qualification in Information Technology, Computer Science, or a related field.
• Previous professional experience in IT support, IT administration, systems support, or a similar role.
• Good knowledge of Windows operating systems, Microsoft Office, and Microsoft 365.
• Practical understanding of computer hardware, networking, and common connectivity issues.
• Familiarity with user account administration, access management, backups, and basic cybersecurity practices.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent organizational and time-management skills, with the ability to prioritize multiple requests.
• Strong communication and interpersonal skills.
• Ability to work independently, take initiative, and collaborate effectively with internal teams and external providers.
• Willingness to provide on-site support across company locations when required.

Additional Qualifications Considered an Advantage

• Previous experience in real estate, construction, engineering, property management, or a similar business environment.
• Familiarity with CCTV, access-control systems, and other physical security technologies.
• Experience supporting business applications and coordinating with external IT service providers.
• Experience with Microsoft 365 administration and common IT management tools.
• Experience supporting IT systems across multiple company locations.

Languages

• Greek: Fluent.
• English: Good command of written and spoken English.

What We Offer

• Competitive salary package based on experience and qualifications.
• A stable and well-organized professional working environment.
• The opportunity to join a growing real estate and investment group.
• Exposure to a diverse range of IT systems, infrastructure, and business applications.
• Collaboration with management, multiple departments, and external technology partners.
• Opportunities to develop your technical skills and contribute to the improvement of company-wide IT operations.
• Career development opportunities within a growing organization.

How to Apply

If you are a motivated IT professional who enjoys solving problems, supporting users, and contributing to a reliable and efficient technology environment, we would be pleased to hear from you.

Join Hestia Group and become part of a growing team, supporting the technology infrastructure behind our expanding business operations.

Job Type: Full-time
Work Location: In person / On-site — Ilioupoli, Athens, Greece

Job Type: Full-time

Work Location: In person