Technology - Associate Analyst

• discussions will start from 9am.
• Location: Hyderabad
• Involves Rotational shift
• Cab facilities available (within 30kms radius from office) if shift is beyond 8pm until 8am.
• Work mode- current Hybrid, but should be willing to work 5days WFO if Project team advises to be necessary.
• PFB Minutes during the calibration call FYR.

Payroll Is Innova solution

• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
• Analyze and resolve incidents and service requests regarding use of application software or hardware. basic knowledge about computer software and hardware. • Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly. • Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions. Adhere to contact quality guidelines. • Identify knowledge gaps and submit corrections/updates and new knowledge documents.
• Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude. • Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• Should be flexible to work in different shifts as ISS-Business works 24 x 7. •

Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions. •

Adheres to Code of Ethics, Vision, Mission and Core Values. •

Ability to switch between different countries and cultures (Americas, EMEA, APAC) • Should be able to mentor new hires. The Team The Technology team is the first point of contact for Deloitte Member Firms facing challenges with any Technology not limited to hardware & software.

Technology cater requests through phone, chat, web-forms & emails. Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhancing the trust of our clients.

Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.

Qualifications Required: B.Sc/B.Com/BCA/ B.Tech(with computer science and electronics background) Other non-engineering graduation/Diploma:

0-4 yrs Key skills required: •Excellent written, verbal, listening, analytical skills. •Easily grasp and communicate complex ideas. •Excellent problem-solving skills. •

Knowledge of MS Office 2010, 2013 including Outlook. •Knowledge of computer hardware and software. •Knowledge of Operating Systems like Windo

Company Profile -

Innova Solutions is a global technology and talent partner specializing in transformative digital solutions. Since 1998, weve integrated next-gen tech with our accelerated engineering methodology to help the world’s leading organizations solve complex challenges, drive rapid innovation, and achieve valuable outcomes. With curated talent communities specializing in cloud, data & analytics, digital product engineering, AI & automation, and cybersecurity, we partner with clients across industries to modernize faster and operate smarter. To learn more about us, visit www.innovasolutions.com.

Website

http://www.innovasolutions.com

Industry

IT Services and IT Consulting

Company size

10,001+ employees

Headquarters

Atlanta, Georgia

Type

Privately Held

Specialties

Product Engineering Services, Business Application Services, Data Sciences, Cloud Enablement, Artificial Intelligence, Machine Learning, Intelligent Process Automation, Consulting Services, Healthcare Business Solutions, Talent Solutions, Workforce Management Solutions, and Digital Transformation