SHI
Technology Associate-NGN
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
11 September 2026
What they need
Being responsible for monitoring, supporting, troubleshooting, and maintaining NGN wireless infrastructure to ensure secure, reliable, and high-performing wireless network operations.
PRIMARY RESPONSIBILITIES
- Monitor wireless network infrastructure, including Access Points (APs), Wireless LAN Controllers (WLCs), and radio frequency (RF) performance to ensure network availability and optimal coverage.
- Perform basic configuration and support for wireless networks, including SSIDs, WLAN profiles, security policies, authentication methods, and user access management.
- Troubleshoot wireless connectivity issues related to signal strength, interference, roaming, authentication failures, and client device connectivity using wireless diagnostic tools.
- Monitor wireless network alerts, logs, and performance metrics through network management systems, ensuring timely identification and escalation of issues to L2/L3 teams.
- Conduct preventive maintenance activities, including AP health checks, firmware verification, configuration backups, RF optimization reviews, and documentation of wireless network changes and incidents. Role & responsibilities
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