Technology Business Analyst

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

At Purolator, the technology behind cross-border shipping helps shipments move through complex systems and processes. We’re looking for a Technology Business Analyst to own requirements for our shipping and brokerage platforms and the integrations that connect them. You'll work across business and technology teams with the autonomy to lead discovery, facilitate stakeholder alignment, and move work from requirements definition through delivery.

This is a hybrid role based in Mississauga, Ontario, following our Head Office in-office policy.

Responsibilities

• Partner with business, product, engineering, QA, operations and vendors to understand problems, map workflows and define practical solutions.
• Own requirements from discovery through delivery. Write clear user stories, acceptance criteria, and functional and non-functional requirements; maintain assumptions, decisions, and change history.
• Facilitate workshops and cross-functional discussions to drive stakeholder alignment, decision-making, and requirements clarity.
• Analyze REST APIs, integration contracts and data flows, including synchronous and asynchronous processes, error handling and system dependencies.
• Support backlog refinement, Agile ceremonies, testing and release preparation. Work with developers and stakeholders to resolve questions and keep delivery moving.
• Use Jira and Confluence to maintain requirements, traceability, assumptions, decisions, open questions and project knowledge across teams.
• Use AI tools where they add value to analysis and documentation, and validate their output before relying on it.
• Communicate progress, risks and trade-offs clearly, and identify ways to improve team practices.

Experience

• 5+ years of hands-on technical business analysis experience owning requirements and delivering changes to business-critical applications.
• A sound understanding of REST APIs, integrations, data flows and the difference between synchronous and asynchronous processing.
• Experience writing user stories, acceptance criteria and requirements that developers and testers can use, including error scenarios.
• Practical experience with Jira, Confluence, Agile and Scrum, including backlog refinement.
• Strong communication, facilitation and stakeholder management skills, sound judgment, plus the ability to independently navigate ambiguity and drive requirements discovery with business and technical stakeholders.
• Experience using AI tools in your BA work, with a thoughtful approach to checking results.
• Experience in logistics, courier, freight, supply chain, brokerage, customs, or cross-border shipping is an asset, as is experience with integration-heavy enterprise systems and IT service management or tiered support.

Education

• A degree in Computer Science, Engineering, Business, or a related discipline, or equivalent experience.

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - CorporateWorking Conditions: Office Environment

Reports to:   Manager Technology International Channels U.S. 

Purolator is an equal opportunity employer committed to diversity and inclusion**.** We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.