Technology Consultant

Who you are

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise in
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow

What the job involves

• The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements
• Participate in workshops with customers to assess current processes and establish future-state processes
• Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
• Provide oversight and unit testing of code developed by partner or customer employees
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Provide feedback to product development to improve the product based on experiences gained with customers
• Maintain skills / certifications on for

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time