Technology Consultant

About the role

GBS is looking for a Technology Consultant to lead IT client relationships in Warrnambool: looking after a base of clients, guiding their technology decisions, and being the person they trust to keep their business running well. This is a role for a sharp, personable relationship-builder who knows enough about technology to have a credible conversation. If you can sit across the table from a business owner, understand what they actually need, and translate it into plain language, this could be the move you've been waiting for.

Key responsibilities

• Own and grow relationships with GBS's IT clients — regular contact, genuine understanding of their business, and a proactive approach to keeping them well looked after.
• Run structured account reviews — assess how each client's technology is performing, surface concerns early, and identify where GBS can add value.
• Have credible, concept-level conversations across networking, cloud, and cyber security — enough to guide the client and recommend the right direction, then hand the concept to our technical team.
• Position and sell GBS's Managed IT and Cyber offerings in a way that genuinely fits each client — a conversation about their situation, not a generic pitch.
• Spot and pursue growth — within the existing base and through new business where the opportunity is real.
• Keep your pipeline current and report on it without being chased.

About you

• Experience in IT account management, technical sales, or a technical pre-sales role — comfortable managing and growing client relationships over time.
• A genuine people person — sharp, professional, and able to build trust quickly with business owners and decision-makers.
• Solid technical understanding across networking, cloud, and cyber security — enough to scope a concept and make credible recommendations. AI awareness is a plus.
• A translator — able to explain technology to a non-technical client in plain language, without the jargon.
• Commercially minded — can spot an opportunity and grow account value without being pushy about it.
• Self-directed and accountable — owns the client base and the pipeline, and doesn't need chasing.

About us

GBS is Southwest Victoria's leading technology partner, simplifying IT and Print for regional businesses. Based in Warrnambool, we've been growing steadily and we're building the team to match. We take our culture seriously — simplicity, excellence, and innovation are more than words on a wall for us. This role heads up our IT client relationships and sits at the heart of how we grow. You'll have real ownership, a supportive technical team behind you, and the chance to genuinely make the role your own.

If you want to discuss this role further, please email [email protected]