Technology Consulting Practitioner

We are looking for a Technology Consulting Practitioner with strong experience in AWS cloud infrastructure, Amazon Connect integrations, analytics pipelines, Terraform, and client-facing technical delivery.

Key Responsibilities AWS Cloud Infrastructure Engineering

• Design, build, and maintain AWS infrastructure across multiple environments.
• Develop solutions using AWS Lambda, Step Functions, Athena, DynamoDB, S3, SNS, and KMS.
• Provision and manage infrastructure using Terraform.
• Work within a foundation and platform repository model to support standardized and reusable cloud deployments.

Amazon Connect IVR and API Integration

• Lead the architecture and delivery of a PrivateLink-based integration layer between Amazon Connect and internal enterprise APIs.

• Design and implement OAuth 2.0 authentication.

• Configure and support AWS networking components, including:

• NAT Gateway

• VPC interface endpoints

• Route 53 private hosted zones

• PrivateLink connectivity

• Configure TLS using an internal root certificate authority.

• Troubleshoot connectivity, authentication, API, and certificate-related issues across AWS and enterprise environments.

Analytics Data Pipeline Delivery

• Design, build, and operate a multi-stage AWS Step Functions data pipeline.
• Produce nightly reporting using Amazon Athena.
• Manage daily SFTP file delivery to a downstream business team.
• Ensure end-to-end pipeline reliability and operational support.Implement error handling, retry logic, and failure-recovery processes.
• Configure CloudWatch monitoring, logging, and alerting.
• Maintain reconciliation and processing-status tracking using DynamoDB.

Infrastructure as Code

• Develop and maintain reusable Terraform modules.
• Contribute to shared infrastructure repositories.
• Follow established cloud foundation, security, naming, and deployment standards.
• Support code reviews, testing, release management, and troubleshooting of Terraform deployments.

Client Engagement and Delivery

• Serve as a primary technical point of contact for the client team.
• Lead technical working sessions, design discussions, and status calls.
• Track and manage open dependencies, risks, decisions, and action items.
• Coordinate delivery across client platform teams and consulting workstreams.
• Communicate technical issues, progress, and required decisions clearly to technical and business stakeholders.

Required Skills And Experience

• Strong hands-on experience designing and supporting AWS cloud infrastructure.
• Advanced experience with AWS Lambda, Step Functions, Athena, DynamoDB, S3, SNS, KMS, and CloudWatch.
• Strong Amazon Connect and IVR integration experience.
• Experience integrating Amazon Connect with private enterprise APIs.
• Hands-on knowledge of AWS PrivateLink, VPC networking, NAT Gateway, interface endpoints, and Route 53 private hosted zones.
• Experience implementing OAuth 2.0 authentication and enterprise TLS certificate configurations.
• Strong Terraform development experience, including reusable modules and shared repository models.
• Experience designing and operating production data pipelines.Knowledge of SFTP-based data delivery and reconciliation processes.
• Strong troubleshooting and production-support capabilities.Excellent client-facing communication and technical leadership skills.
• Experience coordinating delivery across multiple internal, client, and consulting teams.

Preferred Experience

• Experience working within a large financial institution or similarly regulated enterprise environment.
• Familiarity with internal certificate authorities and enterprise security controls.
• Experience delivering solutions through a consulting organization.
• AWS certification at the Associate or Professional level.