Technology Deployment & Operations Technician (Information Technology Support C)

THE VANCOUVER SCHOOL BOARD WELCOMES APPLICATIONS FOR THE POSITION OF: TECHNOLOGY DEPLOYMENT & OPERATIONS TECHNICIAN (INFORMATION TECHNOLOGY SUPPORT C) Department : Learning and Information Technology Division

Salary : $75,966.80 + plus extensive benefits and municipal pension Hours : 7 hours per day, Monday-Friday This position is 100% in-person at the VSB Education Centre (1580 West Broadway) THE ORGANIZATION: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39) With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the x ʷ məθk ʷ əy ̓ əm (Musqueam), S ḵ wxwú7mesh Úxwumixw (Squamish Nation) & səlilwəta ɬ (Tsleil-Waututh Nation).

At the VSB, we are proud to provide exceptional learning experiences for students. As a large, urban school district, the VSB is one of Canadas most diverse school systems and equity and inclusivity are at the forefront of our approach to education.

Throughout the District, more than 7,700 staff work to create learning environments where every student thrives by prioritizing students needs, applying evidence-informed practices, and building relationships. The VSBs culture reflects the diversity of our city. Students enrolled in VSB come from varied backgrounds and lived experiences and are encouraged to explore and share their unique selves and gifts. Our commitment to students goes beyond academics with students overall well-being and sense of belonging being equally important. As an organization, we strive to build a school system where every student can be their authentic self and succeed throughout their learning journey. In doing this work, we champion equity and accountability by making evidence-based decisions. As a learning organization, humility is our guidepost as we work to continually improve student outcomes in service to them, their families, and the broader community. For more information about our school district, visit https://www.vsb.bc.ca/ .

Responsibilities: In this position, you will:

• Research, implement, configure, and support cloud, network, endpoint and security applications
• Administer users, groups, policies, and permissions.
• Install and configures computer and mobile devices, server and directory services, system and application software, network nodes, IP devices, printers, scanners, and other technologies in schools and District locations
• Establish standards and procedures and write specifications, scripts and documentation for technical systems
• Configure, program and administrate the ITSM solution in the district
• Implement the District’s printing initiative
• Review field ticket assignments and check for accuracy and quality
• Prepare and execute detailed plans for complex multi-functional projects
• Research and analyze emerging trends in technology and systems architecture, evaluate alternatives and make recommendations
• Provide support, direction and apply advanced troubleshooting techniques to address escalated issues
• Develop and deliver training workshops for technical and end user audiences
• Liaise with stakeholders, LIT teams, vendors, contractors and other third parties as required to support district services
• Perform information technology support to the Division
• Performs other related duties as required

Qualifications:

• Completion of grade 12 plus over two (2) years' full-time of combined post-secondary education in information technology, electronics, electrical and telecommunications.
• Minimum five (5) years of experience of progressive experience in a relevant computer systems/technology application development discipline
• Experience working in a K-12 education organization an asset.
• Advanced skill in implementing, problem solving, and supporting Apple and Microsoft computer, mobile, directory, server, network, security, and printing & ITSM technologies.
• Experience with networking, security devices, MAC, PC and server support, virtual environments, virus protection, O365, Azure AD, Intune, Jamf, VMware and other various software applications.
• Ability to analyze, prepare and distribute information in multiple formats to a diverse audience with a variety of technical experience levels.
• Excellent communication skills (verbal and written) and experience in designing/delivering presentations.
• Must be able to meet the following assessment: 1 hour series of tasks/problems (70%+).
• Must have a valid BC driver's license and be willing to travel throughout the District.
• Successful candidate must be able to lift/carry/move weights up to 50 lbs.

Your application MUST include:

• Cover letter
• Resume
• Three (3) Professional References - names, email addresses and phone numbers of your last direct supervisors/managers (contacted only with your prior approval)
• A copy of your Work Permit (if you are not a Canadian Citizen or Permanent Resident)

Compensation The base salary for this position is $75,966.80 plus a comprehensive benefits package, including Municipal Pension Plan, Vancouver Employee Savings Plan, Extended Health, Dental, Group Life, Long Term Disability, Vacation, & Gratuity Days. Pre-approved overtime hours are paid as double-time ($83.48/hour).

TO APPLY:

• To be considered for this position, apply via MAKE A FUTURE. Include a cover letter, resume, and references.
• Create a profile on Make a Future .
• Click "Apply Now" under support positions.
• Upload all supporting documents.
• Answer all job posting questions.
• Once your application has been submitted you will receive a confirmation email.

This posting is ongoing until filled. Qualified applicants are encouraged to apply as soon as possible. Only applicants who are fully qualified will be considered for this position. Only shortlisted candidates will be notified. Additional Information: As a public body, the personal information provided in this application is collected and used by the Vancouver School Board (VSB) in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA), RSBC 1996, c.165, as amended. This information will be used by VSB staff for the purpose of evaluating your qualifications, experience, and suitability for this position. It may also be used to verify the information provided, conduct reference checks, and/or contact you about next steps in the job competition. Pursuant to section 30 of FIPPA, the VSB takes reasonable security measures to protect the personal information within its custody and control, including what has been provided in this application. Should you have any questions about the collection and use of your personal information, please email [email protected] .