Technology Director (Remote)

For our client, we are seeking a Technology Director to join the team of a leader in the Retail & Consumer Goods space.

This leader will guide technology strategy for a high-volume support environment, with a focus on improving service delivery, operational efficiency, and cross-functional alignment. The role will partner closely with business leaders, vendors, and internal stakeholders to translate enterprise priorities into scalable technology capabilities. It also requires experience using AI-enabled approaches to enhance contact center performance and support continuous improvement across store, non-store, and supply chain processes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $280,000 annually

Responsibilities

• Collaborate with business leaders to identify and plan needed capabilities
• Develop and execute strategic plans aligned with business objectives
• Drive strategic alignment and partnerships across functions
• Evaluate market research and maintain industry knowledge
• Establish and nurture strategic vendor relationships
• Define and communicate value propositions and success metrics
• Provide leadership and mentoring to direct reports

Qualifications

• 8+ years of relevant work experience in technology leadership
• 5 years leading a large technology support contact center with 400+ staff
• Experience with store, non-store, and supply chain processes
• Proven track record implementing technology solutions for efficiency
• Familiarity with AI applications in call center operations
• Strong communication and relationship-building skills with stakeholders
• Bachelor's degree or equivalent in a related field

Benefits

• Opportunities for professional development and coaching
• Collaborative work environment
• Access to industry innovations and technology platforms
• Potential for strategic influence within the organization
• Flexible travel requirements (5% to 20%)

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.