Technology Executive

Key Responsibilities

End-User Support

• Own IT support as the primary Singapore-based contact — receive, triage, resolve, and close issues and service requests within agreed service levels, via email, chat, phone, or in person
• Troubleshoot and resolve hardware, software, networking, and printing issues for Windows and Mac environments
• Manage user onboarding and offboarding: account creation, laptop provisioning, access setup across Salesforce, email, and other business applications
• Maintain and track IT assets including laptops, monitors, peripherals, and mobile devices
• Document common issues and resolutions in an internal knowledge base to enable self-service where possible

Systems & Infrastructure Support

• Administer user accounts in Microsoft 365 / Azure AD (Entra ID), including password resets, MFA enrollment, and group memberships
• Perform Salesforce user administration (creating users, updating data fields, assigning profiles and permission sets, resetting access) and first-line application troubleshooting, escalating configuration or development work to the Salesforce team
• Support meeting room technology and office network equipment
• Triage and action routine infrastructure alerts from Azure or endpoint management tools; escalate only genuinely complex or high-risk issues
• Own the endpoint patch and software-deployment cycle, aligning to the security baselines set with the Cybersecurity Engineer

Operational & Compliance Support

• Maintain accurate records of IT inventory, licenses, and warranty information
• Prepare and own IT audit evidence and access-review documentation
• Uphold and support IT security policies in day-to-day support, including data handling, access control, access reviews, and incident escalation
• Coordinate with external vendors for hardware repairs, warranty claims, and procurement

Requirements

Essential

• Diploma or degree in Information Technology, Computer Science, or a related field
• 2–4 years of IT support experience with a track record of owning and resolving cases independently
• Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and basic networking concepts
• Good communication skills in English — you will support non-technical business users daily
• Organised and reliable; able to manage multiple open tickets and prioritise effectively
• Able to work independently and own outcomes as the primary Singapore-based support person, exercising sound judgement on prioritisation, risk, and escalation

Preferred

• Exposure to Azure AD / Entra ID, Intune, or other MDM/endpoint management tools
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (MS-900)
• Working familiarity with Salesforce user administration (end-user support and basic admin)
• Experience supporting users in an insurance, financial services, or similarly regulated environment
• Interest in growing into Salesforce administration, cloud operations, or cybersecurity over time